Salary: £19,203 - £19864 pa including London weighting

Hours: 37.5 per week Full time Permanent or Fixed Term  

Location: South West, South, West and Central London

Royal Trinity Hospice is the UK’s oldest hospice, providing compassionate end of life care to people at our in-patient centre and supporting patients and families in the community across seven London boroughs. As a valued charity, the hospice makes a difference to the lives of thousands of people with a life limiting condition.

You will be joining at a time when Trinity’s retail operations matter more than ever. Our shops are instrumental in providing a sustainable source of income to support the work of the hospice, and we need motivated, forward thinking people in our shops to make that happen.

You’ll be supporting the Shop Manager in running the shop, so you’ll need to be commercially aware, well organised, and hands on. Working well with others is essential, as is having the passion and leadership skills to motivate a team of volunteers to maximise your shop’s profitability.

Comprehensive knowledge of current trends and brands, a flair for visual merchandising and an ability to utilise KPI’s to drive performance will be crucial for the role. Previous experience in a charity retail setting is desired but not essential.

Shop Assistant Manager responsibilities will include, but not to be limited to:

▪ maximising sales from donated and other goods and aiming to achieve the agreed income targets

▪ under the direction of the shop manager, assuming responsibility for stockroom and front of house tasks

▪ achieving required merchandising/ display standards

▪ engaging with retail campaigns to maximise the positive outcome on the shop

▪ delivering exceptional customer service and motivating a team of volunteers to do the same

▪ engaging with the local community/ local businesses to create beneficial relationships for your shop

In this role, you will be fully supported by your shop manager and members of the senior management team in your personal development and given the opportunity to build on skills required for a career in charity retail.

At an exciting time to join the organisation, we are looking for capable and ambitious assistant managers to contribute to obtaining maximum income from the shops to support and grow the work of the hospice.

We have multiple Full Time and Fixed term vacancies available around South West, South, West and Central London

Please see the click here to see Job Description and click here to apply

Please return application to Human Resources and Development Team [email protected] or post it to:

Royal Trinity Hospice

HR Department

30 Clapham Common North Side



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