Important information for all visitors to Trinity – updated Wednesday 1 June 2022

Face masks

Face masks are mandatory if you are visiting the inpatient unit or in any other space where patients are receiving face to face care, even if you are not receiving/providing that care.

In places where you are required to wear a mask, you must wear your mask at all times unless you are exempt, are eating or drinking, or sleeping over in one of the IPU rooms.

You are not required to wear a mask in any other parts of the hospice but you are very welcome to do so should you wish. Face masks are provided at the entrance of the hospice and around the building.

Lateral flow testing

All visitors to the hospice are required to complete a lateral flow test before visiting excluding those visiting the inpatient unit.

If you do not have any lateral flow tests to take prior to your visit, we can provide you with one. You will need to wait in the garden for the result before coming into the building.

If you receive a positive lateral flow test result, then you should not visit.

Visiting patients on the inpatient unit (wards)

  • There are no set visiting hours.
  • Patients may have up to three visitors at any one time, including children. Children of any age may visit.
  • Pets are allowed to visit patients.
  • Visitors should not wait in the hospice for others to leave.
  • You must wear a face mask throughout your visit to the inpatient unit. You will need to gel your hands and put on a fluid resistant mask at the mask station by the entrance to the inpatient unit.
  • You will be required to wear disposable gloves and an apron if you are carrying out personal care or the patient is confirmed or suspected COVID-19 positive. These are provided outside the room you are visiting. If a patient is COVID-19 positive, visiting will be restricted to 2 named people.
  • You can touch/be within 2 metres of the patient you are visiting, however please remember social distancing rules with staff and other visitors and try to remain 2 metres apart.
  • The Mulberry café is now open to those visiting patients on the inpatient unit.
  • Please do not visit if you have any symptoms of COVID-19 or if you are self-isolating.

Please note, if your loved one is within the last hours of life, there is some flexibility in these guidelines. The Nurse in Charge will speak to you if they feel this is the case.

We are grateful for your support in following these guidelines every time you visit.

For those unable to visit for any reason, we have a selection of tablets available to patients on the inpatient unit and where possible, we can help arrange and facilitate video calls. Speak to a member of the team for details.

We are here to help you, so please ask a nurse if you have any concerns about the guidance above or if you are unsure about anything. You can contact us on 0207 787 1000

Outpatient appointments

If you have been asked to come into Trinity for an outpatient appointment, you should only attend on the date/time agreed with your clinician. When arranging your appointment, your clinician will explain what you will need to do before and during your visit to ensure safety precautions are followed.

We are not open for any outpatient groups or activities or any outpatient appointments unless it has been arranged with your clinician.

Please note the following changes to our regular services:

  • We are currently closed for all outpatient services and visits, including visits to the garden and social visits to the café. The only exceptions are for visitors to people on the inpatient unit (see guidance above) and a small number of patients with pre-arranged appointments who will be told what to do on arrival prior to their outpatient appointment.
  • The Mulberry Café is only open to Trinity staff and volunteers and visitors to patients on the inpatient unit.
  • Our in-house hairdresser is closed.

Important information about Royal Trinity Hospice shops - updated Wednesday 2 February 2022

Wearing a mask is no longer mandatory in our shops, but it is encouraged. 

Donation guidelines

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