THURSDAY 7 JANUARY 2021 - PLEASE NOTE THAT ROYAL TRINITY HOSPICE IS CURRENTLY CLOSED TO ALL VISITORS TO THE INPATIENT UNIT EXCEPT IN EXCEPTIONAL CIRCUMSTANCES AS DETERMINED BY THE HEAD OF INPATIENT SERVICES AND A MEDICAL CONSULTANT.

THIS CHANGE WILL BE UNDER CONSTANT REVIEW AND RELATIVES/DESIGNATED VISITORS OF PATIENTS CURRENTLY IN THE INPATIENT UNIT WILL BE INFORMED DIRECTLY WHEN THIS POLICY CHANGES. 

FOR FURTHER INFORMATION OR TO SPEAK TO A MEMBER OF THE TEAM, PLEASE CALL 0207 787 1000.


Important information for all visitors to Trinity – updated Tuesday 17 December 2020

Face coverings

You must wear a face covering at all times while in the hospice building. If you are visiting a patient on the inpatient unit, a fluid resistant surgical mask will be provided for you before you enter the inpatient unit. In all other areas of the hospice, the covering does not have to be a fluid resistant surgical mask.

Visiting patients on the inpatient unit (wards)

From the Wednesday 3 June 2020 we will be allowing restricted visiting to patients on the inpatient unit (wards).

Please do not visit if you have any symptoms of COVID-19 (coronavirus) or if you are self-isolating. 

Please note, if your loved one is within the last hours of life, changes to these guidelines can be made. The Nurse in Charge will speak to you if this is felt to be the case.

So that we can continue to protect our patients, staff and visitors, the following guidelines should be followed, which a member of the inpatient unit team will talk you through when you arrive:

  • Each patient can have visits from two named people, however only one person may visit each day. The named people need to remain the same for the duration of the patient's stay.
    • Visiting time for the ground floor ward is 13.00 until 15.00
    • Visiting time for the lower ground floor ward is 15.30 until 17.30
  • Please speak to the shift leader or another member of the nursing team on arrival to the ward.
  • You must always wear a face mask during your visit. You will need to gel your hands and put this mask on at the mask station, situated just after the entrance to the inpatient unit, near the lift. It will be clearly signposted. We will also provide you with disposable gloves and an apron which will be outside the room you are visiting.
  • When you have finished your visit and are preparing to leave the room, please remove your apron and gloves following the instructions on the door inside the room. Please keep your face mask on and make sure that you wash your hands before you leave the room.
  • When you get to the mask station, please remove and dispose of your mask in the bin provided and then gel your hands.

As you are wearing this personal protective equipment (PPE), e.g: face mask, apron and gloves, you can touch/be within 2 metres of the patient you are visiting, however please remember social distancing rules with staff and other visitors and try to remain 2 metres apart.

Please do not sit in any of the communal areas at Trinity. The Mulberry café is also currently closed.

We are grateful for your support in following these guidelines every time you visit. Your support in doing this means that we can offer this restricted visiting to your loved one.

For those unable to visit for any reason, we have a selection of tablets available to patients on the inpatient unit and where possible, we can help arrange and facilitate video calls. Speak to a member of the team for details. 

We are here to help you, so please ask a nurse if you have any concerns about the guidance above or if you are unsure about anything.

You can contact us on 0207 787 1000.

Download the information above in a pdf leaflet

Service suspensions

Please note the following changes to our regular services:

  1. We are currently closed for all outpatient services and visitors, with the exception of named visitors to inpatients (see guidance above). This also applies to outpatient appointments and group activity as well as social visits to the café. 

  2. The Mulberry Café is closed.

  3. Our in-house hairdresser is closed.

Important information about Royal Trinity Hospice shops - updated 21 December 2020

Following the government's announcement on Saturday 19 December and London's subsequent move to Tier 4, all Royal Trinity Hospice shops - apart from our online shops - are now closed until further notice.

Our online shops remain open and you can still shop with us online. In our online shops you'll find the variety and quality that you are used to in a Trinity shop in your favourite online outlets - Amazon, eBay, ASOS Marketplace, Gumtree and Depop. It's the very best of online charity shopping from the comfort and safety of your own home.

Start shopping with Royal Trinity Hospice online