Important information for all visitors to Trinity – updated Monday 12 April 2021

Face coverings

You must wear a face covering at all times while in the hospice building. Fluid resistant surgical masks are provided for all visitors at a sanitising station immediately after you enter the building, which you must wear at all times, unless you are exempt. 

Visiting patients on the inpatient unit (wards)

From Monday 12 April 2021 we will be allowing the following visiting to patients on the inpatient unit (wards).

Please do not visit if you have any symptoms of COVID-19 (coronavirus) or if you are self-isolating. 

Please note, if your loved one is within the last hours of life, there is some flexibility in these guidelines. The Nurse in Charge will speak to you if they feel this is the case.

So that we can continue to protect our patients, staff and visitors, the following guidelines should be followed, which a member of the inpatient unit team will talk you through when you arrive:

  • Each patient can have visits from two named people. These two named people can visit at the same time/on the same day. The named people need to remain the same for the duration of the patient's stay.
  • Visiting time for both wards is 12pm until 4pm.
  • Please speak to the shift leader or another member of the nursing team when you arrive.
  • You must always wear a face mask throughout your visit. You will need to gel your hands and put a fluid resistant mask on (or a new mask if you are already wearing one) at the mask station situated just after the entrance to the hospice building. We will provide you with disposable gloves and an apron which will be outside the room you are visiting.
  • As you are wearing this personal protective equipment (PPE), e.g: face mask, apron and gloves, you can touch/be within 2 metres of the patient you are visiting, however please remember social distancing rules with staff and other visitors and try to remain 2 metres apart.
  • Please do not sit in any of the communal areas at Trinity. The Mulberry café is also currently closed.

We are grateful for your support in following these guidelines every time you visit. Your support in doing this means that we can offer this restricted visiting to your loved one.

For those unable to visit for any reason, we have a selection of tablets available to patients on the inpatient unit and where possible, we can help arrange and facilitate video calls. Speak to a member of the team for details. 

We are here to help you, so please ask a nurse if you have any concerns about the guidance above or if you are unsure about anything.

You can contact us on 0207 787 1000.

Service suspensions

Please note the following changes to our regular services:

  1. We are currently closed for all outpatient services and visitors, including visits to the garden, with the exception of named visitors to inpatients (see guidance above). This applies to outpatient appointments, group activities and social visits to the café. 

  2. The Mulberry Café is closed.

  3. Our in-house hairdresser is closed.

Important information about Royal Trinity Hospice shops - updated Monday 12 April 2021

All Royal Trinity Hospice shops will reopen on Monday 12 April. Watch the video below to hear about the steps we are taking to keep you safe in our shops. Click the buttons below for information about individual shops' opening hours and to read more about our guidelines around making donations of goods in our shops.

Donation guidelines

Find my local shop's opening hours