Important information for all visitors to Trinity – updated Friday 2 September 2022

Face masks

Face masks are mandatory if you are visiting the inpatient unit or in any other space where patients are receiving face to face care, even if you are not receiving/providing that care.

In places where you are required to wear a mask, you must wear your mask at all times unless you are exempt, are eating or drinking, or sleeping over in one of the IPU rooms.

You are not required to wear a mask in any other parts of the hospice but you are very welcome to do so, should you wish. Face masks are provided at the entrance of the hospice and around the building.

Covid-19 symptoms

People visiting the hospice are not required to test before they enter the hospice. However if you are experiencing any symptoms of Covid-19 (see the list on the NHS website here), please do not visit the hospice unless you have completed a negative lateral flow test. 

If you receive a positive lateral flow test result, then you should not visit.

Visiting patients on the inpatient unit (wards)

• There are no set visiting hours.
• Patients may have up to three visitors at any one time, including children. Children of any age may visit.
• You must wear a face mask throughout your visit to the inpatient unit. You will need to gel your hands and put on a fluid resistant mask at the mask station by the entrance to the inpatient unit.
• Pets are allowed to visit patients.
• You will be required to wear disposable gloves and an apron if you are carrying out personal care or the patient is confirmed or suspected COVID-19 positive. These are provided outside the room you are visiting. If a patient is COVID-19 positive, visiting will be restricted to 2 named people.

Please do not visit if you have any symptoms of COVID-19 or if you are self-isolating.

Please be reassured that if your loved one is within the last hours of life, there is some flexibility in these guidelines. The Nurse in Charge will speak to you if they feel this is the case.

For those unable to visit for any reason, we have a selection of tablets available to patients on the inpatient unit and we can help arrange and facilitate video calls. Speak to a member of the team for details.

We are grateful for your support in following these guidelines every time you visit. We are here to help you, so please ask a nurse if you have any concerns about the guidance above or if you are unsure about anything. You can contact us on 0207 787 1000. 

Outpatient appointments

When arranging your appointment, your clinician will explain what you will need to do before and during your visit to ensure safety precautions are followed.

We are beginning to resume some outpatient groups. Patients who could benefit from these groups will be invited to attend.