Royal Trinity Hospice is to launch an exciting new approach to delivering services to patients in the community with a pilot to launch in October.

In response to one of the hospice’s key strategic objectives to develop and invest in their community services, the Team Around the Patient or “TAP” Project will aim to offer patients and their families a simpler, more seamless care experience as well as responding to the growth and change in demand.

Eight in every ten patients cared for by Trinity are cared for in the place they call home rather than inside the hospice’s 28 bed inpatient unit. Last year, this equated to over 1,800 patients across Trinity’s south west and central London catchment. The new TAP Project will pilot an integrated team approach to care for these community patients whereby a multi-disciplinary team of professionals will support a single shared caseload of patients. This pilot will operate within Trinity’s existing catchment area in the Royal Borough of Kensington & Chelsea from October 2018.

Those currently receiving services from Trinity within Kensington and Chelsea and further afield will not see any major changes in the care they receive; the real change will instead be within Trinity’s internal infrastructure. Criteria for care and the services provided will remain the same and everything provided by Trinity will remain free of charge.

Clare Montagu, COO at Trinity said: “Our vision is that a team of professionals working together around a single caseload will drive efficiency, meaning more patients can be seen with the same resources, and patients and their families will have a smoother experience of navigating our services.

“Our population is living longer and we expect to see more patients with complex conditions and care needs. This will only increase the pressure on health and social care services over time and we want to be proactive in finding a solution to the growth in demand and the anticipated change in our patients’ needs. There is no sign that we can expect additional resources from the NHS – whose funding currently accounts for only a quarter of the income we need - to meet this demand so we need to find innovative ways of having a bigger impact with the same resources.

“In Trinity’s tradition of innovation and responding to care needs, I am looking forward to seeing how this pilot performs and optimistic that it will help us develop a new model for our vital community services. Innovation and adaptability is vital to ensure we can respond to demand and reach more people, future-proofing our services so we can be here for another 125 years.”

The development of the TAP Project is Trinity’s response to the growing need for palliative and end of life care, the well-reported national shortage of nurses and specialist palliative care staff and external research suggesting that patients and their families want more straightforward systems to navigate with one point of access to services and a responsive and flexible approach from service providers.

Trinity has taken inspiration from the award-winning success of its Wandsworth Care Coordination Service model and is again taking steps to evolve their community service’s more traditional model of care delivery.

Trinity is now recruiting for a Team Leader for the TAP Pilot. Further information can be found on our vacancies page.