Salary: Trinity Band A3 £11.41 per hour including London weighting

Hours: Bank up to 37.5 hours per week as required

Contract: Bank

We have an opportunity for an exceptional individual to join our facilities team as Bank Café Supervisor

Responsibilities of the Bank Café Supervisor

 As the Café Supervisor you will assist the Catering Manager with the overall management of the Café.  You will deal with customers (patients, their families, staff) orders and be the first point of contact for complaints.  You will have day-to-day supervision of Volunteers ensuring there is adequate cover to run an efficient service, always maintaining a high standard of cleanliness and stock management.

 Skills and experience required

  • Develop and maintain effective relationships with customers; ensuring a positive, friendly and efficient service is delivered to patients and their relatives, visitors, and staff responding promptly to complaints and queries.
  • Use expertise in Catering to ensure that the Supervisors role is effectively carried out.
  • Being aware of regulations applicable to work, in particular Food Safety, Infection Control and Health and Safety


  • We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
  • Cycle to work scheme and interest-free season ticket loans available
  • Free eyesight test for DSE users and a contribution towards the cost of glasses
  • 25% store discount in Trinity shops
  • Life assurance cover
  • Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
  • Regular ballots for donated free tickets and prizes
  • Access to courses of free counselling on the phone or face to face

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

How to apply

If you have the skills and experience we’re looking for, please complete the online application below.

 For an informal chat or visit please contact Sid Kumandan on 0207 787 1000

Download Job Description and Person Specification

Download Recruitment Pack

Apply Online