About the role:

Royal Trinity Hospice aims to be the local hospice of choice for people who have a progressive, life-limiting condition. Our specialist teams provide a range of services in order to provide expert and compassionate end of life care, support, information and advice to patients and those close to them.

The Patient and Family Support service aims to provide therapeutic psychological, spiritual and practical counselling to patients, their friends and family, in order to alleviate psychological and emotional distress throughout the patient’s end of life and into bereavement. We are recruiting counselling volunteers (qualified or in training) to provide specialist support and counselling to close friends and families of people under Trinity’s care.

As part of Trinity’s Patient and Family Support team, our volunteer counsellors provide confidential sessions to those who need it including adults, children, couples or groups depending on training and experience. Volunteers are supported with supervision in order to gain valuable experience within specialist palliative care.

Due to current COVID-19 restrictions, counselling is provided remotely by telephone or video conferencing, using platforms such as Zoom or Microsoft Teams.

Client work:

Our clients present with a wide range of issues including the effects of illness and treatment, managing family dynamics and communication, coping with loss and change, anxiety, depression and complicated grief. 

We offer short-term counselling based on client need. Sessions cannot be extended into general counselling or therapy and the duration of counselling is reviewed with the client and during supervision.

About you:

We will consider applications if you’re a counsellor in training on an accredited programme (BACP, UKCP, NCS, BPS), have completed at least 1 year of training at or above diploma level or are a qualified counsellor registered with either the HCPC, BACP, BPS, UKCP or NCS.

You must be able to demonstrate excellent interpersonal skills, enthusiasm, self-motivation as well as being trustworthy and reliable. Volunteer counsellors will need the ability to use IT including the use of an electronic health record system. We expect applicants to understand and work within the boundaries of the role and within the professional code of conduct and code of ethics.  


  • Minimum commitment of 3 hours per week for at least 12 months (the number of clients seen and duration of the placement will be mutually agreed).
  • Accountability for ensuring that own practise meets minimum national standards and is compliant with professional code of conduct and code of ethics.
  • Clinical practice in accordance with relevant legislation involving Safeguarding Adults and Children and the Mental Capacity Act.
  • Commitment to work within organisational policies and protocols.

What the role offers:

Volunteering with us will offer the opportunity to gain valuable experience within a specialist healthcare setting. We will provide an environment that enables you to develop new skills and build upon existing experience. This includes supervision facilitated by a qualified and experienced member of staff as well as access to our own training and education. We provide an induction to both the hospice setting and the Patient and Family support service. Volunteers will have the opportunity to work with a variety of clients who are under the care of Royal Trinity Hospice.

Recruitment and induction:

All volunteers will be provided with a comprehensive induction which is mandatory. This covers health and safety, confidentiality and all the necessary information a volunteer needs prior to undertaking their role. Successful candidates will also be required to complete the relevant mandatory training online via e-learning.

All applications will be reviewed and suitable candidates will be invited to an assessment or to interview for the role. Successful applicants will need be subject to a disclosure and barring service (DBS) check and provision of up to 2 references.

Contact details and how to apply:

Please apply by sending an update CV and covering statement outlining your reasons for applying, relevant experience and suitability to the role.

Please send all applications to [email protected].

Closing date for applications is Friday 21 August.

For further information on the on the role please contact Sam Kyffin, Interim Head of Patient and Family Services via email [email protected] or by telephone, 020 7787 1061.

For further information about how we use and share your personal data, please see www.royaltrinityhospice.london/privacy.