About the role:

Our e-commerce volunteer will be supporting our busy online shop selling selected goods. This role requires a good eye, creative mind and a willingness to help out wherever needed.

Exact location: Royal Trinity Hospice shops office, Unit 1 Grange Mills, Weir Road, SW12 0NE

The key responsibilities of the role are:

  • Researching products
  • Creating detailed product descriptions
  • Assisting the e-commerce team with photography
  • Dealing with customer enquiries
  • Uploading product descriptions and image content on to e-commerce platforms
  • Garment care

Requirements and recommendations:

  • Dates and times: Monday – Friday, 9am – 5pm
  • Applicants must be aged 16 and over

Personal Specification:

  • Trustworthy and reliable
  • Good communication skills
  • Good interpersonal skills
  • Respect for the policies of Royal Trinity Hospice
  • Ability to support the overall aim of Royal Trinity Hospice and to act as an ambassador for the hospice

Technical skills:

  • IT skills and experience of Microsoft Office
  • Excellent interpersonal skills, both face-to-face and on the telephone
  • Excellent organisational skills and ability to prioritise
  • Good literacy and numeracy skills
  • A strong team player
  • Ability to treat any personal, private or sensitive information with confidentiality

What the role can offer you:

  • The opportunity to develop your existing skills and learn new skills
  • On-going support and training where necessary
  • The opportunity to enhance your CV
  • The opportunity to gain an NVQ
  • The opportunity to meet new people
  • You will also be making a valuable contribution to Trinity and the 2,500 people facing life-limiting illness, and their familes, who we help every year

 Mandatory Training:

  • Gift Aid training
  • Retail Induction (health and safety; customer service; till training; stock)
  • After interview, should applicants be successful, we will take up two references and expect candidates to complete some online training followed by a day induction. Volunteers within the hospice may require a DBS (Disclosure & Barring Service) check completed; this check will be carried out free of charge by Trinity.

Contact details and how to apply:

Please complete our volunteer application form and we will be in touch.

If you have any questions about your application, please contact [email protected] 

For further information about how we use and share your personal data, please see www.royaltrinityhospice.london/privacy

Find out more about volunteering at Trinity