About the role

Our e-commerce team is responsible for sourcing and selling donations of good quality fashion, accessories, homeware and books across our online channels. By selling these items, it ensures that they are kept out of landfill and that they help to raise vital funds to support our work. 

We are looking for new volunteers to help develop and support our online shops. This role is very flexible and easily fits in around your existing commitments. You don’t need to give a lot of time to make a big difference!

It is located at our retail head office in Balham. Remote volunteering is not currently available for this role.

Please note that this role is only available 9am – 5pm, Monday – Friday.

Key responsibilities of the role:

  • Researching and pricing donated products
  • Writing informative and detailed listings 
  • Uploading listings to our online platforms 

What the role can offer you:

  • The opportunity to learn new skills and enhance your CV
  • The opportunity to meet new people
  • The opportunity to learn about sustainable fashion and charity retail
  • The opportunity to make a difference in your local community

What we expect from you:

  • To have an interest in and/or experience working with e-commerce
  • To be aged 16 years of age or over
  • To be trustworthy and reliable - the role may require you to handle cash and donated goods
  • To be a team player – the role will require you to work with other members of the team
  • To have good communication and interpersonal skills - the role may require you to interact with members of the public
  • To maintain a high standard of presentation and personal hygiene - the role will require you to present a positive image of Trinity at all times
  • To have a reasonable level of physical fitness - the role may require some lifting and moving of donated items
  • To have respect for Trinity’s policies – the role will require you to role model Trinity’s policies at all times
  • To be respectful of others regardless of their background – the role will require you to be committed to fairness, respect, equality, diversity, inclusion and engagement as outlined in Trinity’s FREDIE policy
  • To treat with confidentiality any information which is personal, private or sensitive – the role may require you to handle sensitive data, such as financial information
  • To abide by Trinity’s retail safeguarding policy at all times – this role will require you to share Trinity’s commitment to safeguarding the welfare of all its staff and volunteers 

Time commitment

We are looking for individuals who can volunteer for 1 day per week, for at least 6 months. 

Contact details and how to apply

Please complete the online application form to apply.  

If you have any questions about your application please contact [email protected]

For further information about how we use and share your personal data, please take a look at our Privacy Notice.

Should you be successful at interview, we will then take up two references and expect you to complete some on-the-job training. 

We do not want you to be out of pocket through volunteering. We will reimburse reasonable travel and lunch expenses where relevant.

Apply online

Volunteering FAQs find out more about our shops