Salary: £23,845 - £24,999 pa

Location: various (London)

Hours : 37.5hrs per week

Royal Trinity Hospice is the UK’s oldest hospice, providing compassionate end of life care to people at our in-patient centre and supporting patients and families in the community across seven London boroughs. A valued charity, the hospice makes a difference to the lives of thousands of people with a life limiting condition.

You will be joining at a time when Trinity’s retail operations matter more than ever. Our shops are instrumental in providing a sustainable source of income to support the work of the hospice, and we need motivated, forward thinking shop managers to make this happen.

We are looking for a Manager for our vibrant Queensway shop, located in a central location a stone’s throw from Hyde Park.

The successful candidate will demonstrate a proven record in retailing with line manager responsibility. Comprehensive knowledge of current trends and brands, a flair for visual merchandising and an ability to utilise KPI’s to drive performance will be crucial for the role. You will be self- motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop.

Shop manager responsibilities will include, but not to be limited to:

  • maximising sales from donated and other goods and aiming to achieve the agreed income targets
  • controlling expenditure and using financial data to monitor performance against targets
  • achieving required merchandising/ display standards
  • maintaining a high standard of housekeeping
  • engaging with retail campaigns to maximise the positive outcome on the shop
  • delivering exceptional customer service and motivating a team of volunteers to do the same
  • managing and developing the shop’s Assistant Manager, who you will work closely alongside
  • managing and recruiting volunteers who will help enable the successful running of the shop
  • Good high street retail experience is essential for the role, as is the ability to manage your own budget and show initiative in all aspects of running the shop. At an exciting time to join the organisation, we are looking for a capable and ambitious person to obtain maximum contribution from the shops to support and grow the work of the hospice
  • What benefits do we offer?
  • Staff benefit from regular social committee events; subsidised gym membership; a cycle to work scheme; interest free season ticket loan after six month probation
  • Company pension scheme.
  • We offer a supportive team and on-going opportunities for personal and professional development.
  • Trinity provides a free life assurance scheme.

 Please send your completed application to

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