When I first arrived at Trinity, I couldn’t believe where I was. It was like stepping into the light. It was peaceful and a space to just think and be. It gave me Mum back.

Suzanne died aged 86 after a week spent at Trinity's inpatient unit. Born in Armenia, she lived in Lebanon before moving to the UK in 1969. She was a devoted mother, a very proud grandmother. The person who could always bring a smile to her face even when she felt really unwell was her adored 9 month old great granddaughter.

Her daughter Marie speaks about the last week she and the whole family spent with her mother, Suzanne, at Trinity.

‘Mum came to Trinity after spending six very painful weeks in a hospital bed, unable to walk and fighting an infection. She underwent many interventions and treatments but in the end it became apparent that she wasn’t getting better and Mum decided that she had had enough. Although Mum had wanted to go home, after talking to the palliative team it became obvious that she could not be cared for at home because she needed constant pain relief and specialist care.

After discussing the options, Trinity was suggested to us. We had heard lovely things about it but we weren’t sure what to expect. The palliative care coordinator told us we were going to a fantastic place and it turns out she didn’t oversell it at all.

When we first arrived at Trinity and were shown the room, Mum asked me how much it costs to come here. When I told her it was free she said ‘Wow - why isn’t everybody here then’. She visibly relaxed and accepted that if she couldn’t be at home then this was as good as. Within ten minutes of being here the doctors came and spoke to me and Mum. They explained to me what they were going to do, that the pain would be under control, that she’d be made to feel comfortable and that I could stay with her for as long as I wanted.

I stayed the whole week. In the daytime my brother and his wife and the girls would come and I did the evenings so there was always somebody with Mum. I knew I only had a short time left with her but I had so many lovely conversations with her. She didn’t need me to do stuff for her because everything was under control. I didn’t need to speak to the doctors and I didn’t need to chase anybody, I could just be there.

Anything Mum needed was always done with such grace and love.

I think that’s what this place is about. You can feel that the nurses love nursing and you can feel that there’s a lot of love in this place. When I used to walk in, I used to dread it, but now when I walk in I feel good. And when you walk into hospital you just didn’t feel like that.

Even just the design of the space is so lovely. We got used to the tiny, cramped hospital rooms and then you’re in this place with beautiful garden and a balcony. We would move Mum into the sunshine and the sun would touch her face coming through those lovely big windows. We could all visit as a family, we could all be together and we could even put the baby to play in the room.

There were so many special moments during Mum’s stay. Mum had all her rings on which she wore all the time. I remember saying to one of the nurses that Mum’s rings were getting stuck as her fingers were swelling. The nurse on the night shift then spent about 25 minutes gently easing the rings off. She wanted me to have them intact; she knew what they meant to me. Little touches like that show that people at Trinity are willing to go the extra mile.

When you come here even if you’ve only got a day to live - you’re living it, rather than waiting for the dreadful thing to happen.

When Mum died, it wasn’t frightening and it was really beautifully handled by everyone. We came to see her soon after she’d died but that didn’t feel horrible, creepy or weird. If she’d died in hospital I know exactly what would have happened because my Dad died in hospital. It would have been through the corridor and then in the public lift down to the mortuary which is very distressing.

If you’d ask me to say any way to improve things, I don’t know what I would say because I honestly can’t find fault.

Trinity seems to have a holistic approach which you don’t get anywhere else. I have nothing but praise and gratitude for the care Mum and all of us were given whilst she was there. They took the fear and the stress away from us.

Trinity gave us a lovely week with Mum, they really did.

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