The Wandsworth Care Coordination Service supports patients who have needs associated with end of life care and their families by providing a one-stop-shop for all their care needs. Run by an expert team of nurses, care coordinators and care assistants, the Service has helped nearly 1,350 patients since it was launched as a pilot in 2015.

The innovative nurse-led coordination team based at Trinity arranges rapid packages of care and equipment to enable patients to be cared for at home and acts as a helpline for patients, families and professionals. Care packages can include dedicated caring support from hospice Carers as well as overnight nursing care.

Originally funded by Wandsworth Clinical Commissioning Group, the Service has now been commissioned for a further four years by Battersea Healthcare, a GP-owned community interest company and social enterprise that was set up to provide quality healthcare for people in Wandsworth.

The Service was launched to address issues experienced by patients, carers and healthcare professionals in Wandsworth, who were often faced with managing multiple providers giving care and support at home. This led to unnecessary admissions to hospital and calls to 999. Since launching, the Service has provided one point of contact for all care needs, ensuring that high quality care and support is available in the right place at the right time, allowing professionals to spend less time on administrative tasks and more time on clinical work.  

The Service has improved the quality of care provided to people approaching the end of their life through faster discharges from hospital and patients and carers feeling more reassured and supported to remain at home, which is where most patients want to be at the end of their life. The team’s success was recognised by an award from the National Council of Palliative Care in 2017.

Dallas Pounds, CEO at Trinity said, “We are proud that the team has already improved care and quality of life for so many patients and their carers at a time when it is so important that people can live every moment they have well.

It is testament to the proven positive impact of the Service and Battersea Healthcare’s commitment to end of life care that we have secured its future for years to come, when so many healthcare needs are competing for support.

Most people want to be at home at the end of their life, rather than spending their final days in hospital. The Wandsworth Care Coordination Service helps make this a reality for many people who otherwise would not be able to have their care needs managed at home.”

Claire Ratnayake, Director of Operations at Battersea Healthcare CIC said “Wandsworth End of Life Care Coordination Service has recently been invited by Battersea Healthcare (BHCIC), a GP-owned community interest company and social enterprise to form part of a wider multi-specialty community model. This effectively aims to facilitate greater integration across Wandsworth health, social care and voluntary sector services to support patients and their families in the palliative stages of their life.

“BHCIC is delighted to have the opportunity and privilege to work with such caring and experienced professionals who demonstrate true compassion and a real drive to serve the Wandsworth community.

We truly believe that with this expertise involved we can continue to improve the experience for patients and their families and carers.”

Read more about Trinity’s Wandsworth Care Coordination Service here.