Salary: AfC Band 3 £27,948 - £29,468 (inclusive of HCA) dependent on experience

Hours: 37.5 hours/week

We have an exciting opportunity for an exceptional individual to join our busy community service as a Palliative Care Assistant.

Royal Trinity Hospice’s community catchment area spans across south east, south west and north west London integrated care systems and the team support patients with identified specialist palliative care needs wherever they call home.

We have an exciting opportunity for an exceptional individual to join our busy community service as a Palliative Care Assistant (PCA). We are looking for a kind and caring individual who is committed to delivering high quality person-centred care and support to patients approaching the end of life and those close to them.

The PCAs at Trinity make a vital contribution to the ongoing assessment and specialist palliative care support delivered to patients on the specialist community nursing caseloads and are the ‘eyes and ears’ of our service. The support is delivered either virtually or in person. Visits are carried out independently or jointly with a registered professional, and care is always provided under the guidance and supervision of the registered professional responsible for the patient

By coming to work at Trinity you’ll be joining a dedicated team with a shared ambition to provide the best quality care for our patients, helping them to make every moment matter.

It is an exciting time at Trinity as we begin launching our new community services, which have been designed to streamline the coordination of care for patients, address the evolving palliative and end of life care needs of our local population and maximise the flexibility and responsiveness we can offer.

Responsibilities of a Palliative Care Assistant   

  • Use listening and observational skills to understand the needs of patients, families, and carers
  • Communicate effectively with patients, their families, carers, using a variety of methods (e.g., face to face, telephone, or video) to build trusting professional relationships
  • Support clinical and non-clinical colleagues by communicating observations of patients and other situations clearly and concisely.
  • Develop excellent working relationships with the different members of the team offering community services

Skills and experience required

  • Understands the challenges of working with people with life-limiting illnesses and those important to them
  • Able to undertakes a range of routine assessment and interventions in a community setting but willing to carry out new interventions following appropriate training.
  • Has completed the Care Certificate or be willing to complete within 6 months of appointment
  • Understands the importance of multidisciplinary team working and discussion.
  • Able to use electronic databases and willingness to learn to use those relevant to the role
  • Able to create accurate records within the electronic patient record system in line with the Hospice’s guidelines
  • Able to identify and action with support any learning needs or gaps in knowledge and actively engage in learning and development opportunities


    • We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
    • Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
    • A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
    • A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
    • Cycle to work scheme and interest-free season ticket loans available
    • Free eyesight test for DSE users and a contribution towards the cost of glasses
    • 25% store discount in Trinity shops
    • Life assurance cover
    • Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
    • Regular ballots for donated free tickets and prizes
    • Access to courses of free counselling on the phone or face to face

    Download the full list of benefits of working for Royal Trinity Hospice

    Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

    How to apply

    If you have the skills and experience, we’re looking for, please complete the online application below.

    For an informal chat or visit please contact Helen Brewerton, Head of Specialist Community Nursing on 0207 787 1062.

    Closing Date: Tuesday 3 October 2023

    Download the Job Description and Person Specification

    Apply Online

    Download the Recruitment Pack

    All successful applicants will be subject to DBS, Occupational Health and Reference checks.