Salary: £25,810 - £27,060 pa 

Hours: 37.5 per week 

Location: Portobello Road Shop, London

Are you currently looking for a new role as a Shop Manager which will provide you with job satisfaction, the opportunity to grow your skill set and make a difference to the lives of those facing life-limiting illness in the community?

As a Shop Manager in one of our charity shops you will be supporting the vital funding needed to support the care provided at Royal Trinity Hospice. As the oldest hospice in the UK we provide free, compassionate end of life care to our patients including support for their families across seven London boroughs.

There has never been a better time to join us as we aim to become the best charity retailer in London. We’ve just recorded our best financial performance in four years as we implement a strategy of transformation, expansion, modernisation and improvement.

Responsibilities of a Royal Trinity Shop Manager

  • To motivate and effectively lead a team to drive sales performance
  • Provide excellent customer and donor service
  • Efficiently manage the operations of the stockroom and shop floor
  • Merchandise and create impactful visual displays
  • Engage with Hospice and Retail campaigns
  • Be an ambassador for and promote the Hospice’s work

Skills and experience required

  • Retail experience either in the commercial or charity sectors
  • Experience of dealing with the public face to face and over the telephone
  • Knowledge of the charity retail sector
  • Good literacy and numeracy skills
  • Excellent communication and customer service skills
  • Leadership and motivational skills


  • A generous 27 days annual leave increasing to 29 after 5 years’ service and 33 days after 10 years’ service, plus bank holidays (any bank holidays worked will be given back in lieu).
  • Group personal pension scheme
  • Non-contributory life assurance scheme
  • Royal Trinity shop discount
  • Subsidiary gym membership
  • Cycle to work scheme
  • Tax free child care scheme 
  • London Living Wage employer

If these skills match yours and you would like to support a valued charity, this role could be the perfect fit!

How to apply

If you have the skills and experience we’re looking for, please complete the online application below, or email your CV to Emma Vinton, Area Manager at [email protected]

Apply Online

Download the Job Description and Person Specification

Find out more about working our shops

Read our "Day in the life of a Shop Manager" blog

All successful applicants will be subject to DBS, Occupational Health and Reference checks.

Royal Trinity Hospice is committed to promoting equal opportunities in employment. At Royal Trinity Hospice we promote FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement). We encourage and welcome applications from people of all backgrounds.