Salary: £24,322 - £25,499 

Hours: 37.5 per week (10am-6pm Mon-Sat, 11am-5pm Sun)

Location: various London locations

Are you currently looking for a new role as a Store Manager which will provide you with job satisfaction, the opportunity to grow your skill set and make a difference the lives of those facing life-limiting illness in our community?

Come and join our wonderful team as a store manager at one of Royal Trinity Hospice's charity shops. We are the oldest hospice in the UK and provide compassionate end of life care and support to patients and their families across seven London boroughs. Our charity shops provide vital funding to enable us to keep providing our care free of charge.

There has never been a better time to join us as we aim to become the best charity retailer in London. We have shops across central and southwest London, and we’ve just recorded our best financial performance in four years as we implement a strategy of transformation, expansion, modernisation and improvement.

About the role

The Store Manager will lead the team in the shop, driving key performance indicators. Store managers are expected to maximise sales from donated goods by having comprehensive product knowledge and a flair for visual merchandising, all to meet, if not beat, targets in place. You will manage expenditure, financial data and reporting. We are looking for someone who will engage with retail campaigns and provide fantastic customer service. Store managers are also responsible for maintaining and, where necessary, improving display standards and general housekeeping. You will also uphold and promote the hospice values.

Skills and experience

  • Paid or voluntary retail experience for a minimum of two years
  • Experience of working in a customer focused environment
  • Experience of working with targets
  • Knowledge and/or experience of building and motivating an effective volunteer team
  • Good knowledge of second hand goods including clothes, furniture, ceramics, books and furniture
  • Excellent communication and customer service skills 
  • Good knowledge of the charity retail sector and relevant brands

Benefits of working at Trinity

  • 25 days holiday rising to 27 days after 2 years plus Bank Holidays (working a bank holiday results in a day in lieu)
  • Performance based bonus scheme for shop managers
  • Group personal pension scheme
  • A non-contributory life assurance scheme
  • Store discount
  • Discounted gym membership
  • Cycle to work scheme
  • Childcare vouchers 
  • Royal Trinity Hospice is a London Living Wage employer

For more information, please download the job description and person specification. If you have any questions, please contact our Human Resources team at [email protected].

To apply, please complete the online application form below.

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Download the job description and person specification

Find out more about working at Trinity