The Guy Family have gone above and beyond for Trinity, with multiple fundraisers in memory of their Mum and Nan, Ann Guy. Karen and Mike, two of Ann’s children, and her grandchildren, Dan, Claire and Laura, all share their experience of Trinity, and what it’s like to have a loved one spend time here.

Karen: “Everyone from the reception and cafe staff to the clinical staff and volunteers were very friendly. They got to know us as a family. There is always someone to talk to, with regular consultations with the nurses and doctors keeping us informed. I visited daily and was always asked if I wanted lunch/dinner.  

I wasn't sure what to expect, although you do have preconceptions of it being a sad place. This was not the case - there's nothing to be scared of. It's a beautiful environment: light, bright and everyone is so friendly.

Visitors will see that the most important thing to Trinity is meeting the patient and their families’ needs. Nothing is too much trouble.

Dan: “You build a picture of what you expect a hospice to be: sad, dark and unpleasant. But Trinity isn’t any of those things. It is a place of peace. It was a sad time and I expected it to be a sad and depressing place but it isn’t at all. It was comforting being surrounded by a staff of smiling faces and supportive words.” 

Mike: "I had no experience of what Trinity would be like as I’d never been inside a hospice before.

Trinity is better than any family could hope for in what are really terrible circumstances. Yes, they provide the highest standard of nursing care, by people that really care about their work and profession.  But there are also many valuable volunteers, even a visiting dog! Practical needs are catered for in a way I didn’t expect. For instance, the rooms are large and there is sufficient space for families to share time together. Very importantly, there are places to take time out in the amazing garden or café.  

My advice for anyone that has a relative at Trinity is that it’s understandable to be anxious but you will find a relaxed calm environment where the patients are treated with dignity and their final moments are comfortable for everyone.”

Claire: “The first thing I noticed about the hospice was how beautiful the building was, the place is so light and welcoming you wouldn’t know it’s a hospice. I knew of Trinity because as a community nurse many of my patients had stayed there or spent their last moments there.

I think in general you assume a hospice would be a sad place to be, however it was quite the opposite." 

Whilst it was a very difficult time for us as a family, we couldn’t have wished for a better place for our Nan.

Laura: “The hospice is nothing like expected! I was honestly so amazed when I first walked in as I didn’t expect it to be so spacious, bright and modern. I thought it would be a very uncomfortable environment, but the staff make you feel comfortable and welcome, and always ask how you are.

 

I imagined the rooms to be very small but I was wrong! They are so spacious, with big doors that open to the amazing and peaceful garden area. I found going for a walk when I was upset helped to calm me down. There were tables and chairs for guests in the room and also in the garden area just outside her door. This was lovely as it meant we could also spend time together as a family, grieve and be there for each other."

Losing a grandparent is heart-breaking but I will always be grateful for Trinity for providing the best end of life support she truly deserved.