What is the application process?
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All volunteers should first complete an application form. You can then expect to attend an interview with the manager of the area you wish to volunteer in. You will need to provide two satisfactory references (one if you are between 16 and 17 years old). Depending on the role, a DBS (Disclosure & Barring Service) check will be carried out before you are invited to attend our training programme.

What is the time commitment?
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We understand people have busy lifestyles, so we offer flexible volunteering opportunities which work around you. In the hospice, we ask all of our volunteers to commit to volunteer with us for a minimum of 3-6 months. The weekly commitment will vary depending on the role but on average it is no more than 3 hours per week. In our charity shops, there is no minimum commitment and we welcome young people who wish to do work experience or work towards their Duke of Edinburgh Award in our shops.

Do you have any age restrictions?
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Due to the sensitive and sometimes emotionally challenging environment we work in, we ask that volunteers in the hospice are over the age of 18. The minimum age to volunteer in our charity shops, warehouse or retail office is 16. For insurance purposes, our volunteer drivers need to be aged between 25 and 70.

Do I need any special skills to become a volunteer?
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No, not for most roles. If specific skills, experience or qualifications are needed we will provide details on the role description.

Can I volunteer if I have been recently bereaved?
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We ask all of our new volunteers in patient facing roles at the hospice to wait for a minimum of 12 months before volunteering with us. Although this seems like a long time to wait, feedback from volunteers suggests that this is an adequate adjustment time for those who have lost a loved one.

Do you offer training to volunteers?
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All volunteers working in hospice services will undergo a comprehensive induction day. Other volunteers who help with fundraising, shops or events are offered training suitable to the role being undertaken.

Will it cost me to become a volunteer?
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No. We will reimburse reasonable travel and lunch expenses. However if you are volunteering in a role that requires you to be registered with a governing body, we will expect you to be a fully paid up member of that institution. Unfortunately we can't help contribute to these costs.

Will volunteering affect my benefits?
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No. Volunteering does not affect the benefit payments you may receive. Many people start volunteering when they are unemployed as a way to learn new skills and gain experience to help them find a job.

I'm not a British national can I still volunteer?
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If you are a resident of one of the member states within the European Union (EU), there are no restrictions on volunteering. However, if you are from from outside of the EU (including refugees and asylum seekers), you will need to ensure you have an appropriate visa or provide confirmation that you are able to work within the UK, even though volunteering is not paid employment.

Who do I contact?
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For general volunteer enquiries please email us at [email protected] or contact a member of our team on 0207 787 1000.

What roles are currently available?
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All of our current volunteer vacancies can be found here Hospice volunteer roles or Retail volunteer roles