Comments, suggestions or complaints We would love to hear any comments, suggestions or complaints you have, so we can learn from your experience and improve our services for patients and their families now and in the future. If you have some feedback or would like to share your experience with us, there are a number ways you can do this: Trinity Patient Forum All Trinity's patients are welcome to attend our Trinity Patient Forum. The group is an opportunity for all our patients to let us know what we do well and where we could improve and for us to gain vital feedback in key areas of development. Share your story Whether you or your loved one was cared for by Trinity or you’ve supported us in some way, your experience could inspire others to help us continue our vital work. Please submit your story or alternatively email our Communications Team, or call 020 7787 1012 to share your story. Speak to a member of staff Our staff are happy to listen to your feedback and can help you with any problems, if appropriate. Fill in a feedback card These are available around the hospice or ask a member of staff who will be happy to provide one or complete this online form. Write to our Chief Executive If you have a complaint, you can write to, or email the Chief Executive, Dallas Pounds using the details below or you can complete this online form. Royal Trinity Hospice30 Clapham Common North SideLondonSW4 0RN [email protected] Please try to give as much information about the nature of your concern. The Chief Executive will respond to concerns raised or complaints within 20 working days. In response to the recent Cross Party Review of Fundraising Report by Sir Stuart Etherington, we have produced our very own Donor Charter. We hope that this document will help assure our existing and potential donors that as an organisation we strive for the very highest standards in everything that we do and that we take our responsibility towards our donors extremely seriously at all times.