We would love to hear any comments, suggestions or complaints you have, so we can learn from your experience and improve our services for patients and their families now and in the future.

If you have some feedback or would like to share your experience with us, there are a number ways you can do this:

Patient Liason Group
All Trinity's patients are welcome to attend our monthly Patient Liaison Group. The group is an opportunity for all our patients to let us know what we do well and where we could improve and for us to gain vital feedback in key areas of development. Contact [email protected] for more information. 

Surveys
Periodically, we invite all patients, carers and other stakeholders to complete satisfaction surveys to let us know how we are doing across our services. The feedback we receive in these surveys is invaluable.

Share you story
Whether you or your loved on was cared for by Trinity or you’ve supported us in some way, your experience could inspire others to help us continue our vital work. Please submit your story here alternatively you can email [email protected],  or telephone 020 7787 1012 to share your story.

Speak to a Member of Staff
Our staff are happy to listen to your feedback and can help you with any problems, if appropriate.

Fill in a Feedback Card
These are available around the hospice or ask a member of staff who will be happy to provide one or complete this online form.

Write to our Chief Executive
If you have a complaint, you can write to, or email the Chief Executive, Dallas Pounds at [email protected] or complete this online form. Please try to give as much information about the nature of your concern.

In response to the recent Cross Party Review of Fundraising Report by Sir Stuart Etherington, we have produced our very own Trinity Donor Charter. We hope that this document will help our existing donors and potential donors feel assured that as an organisation we strive to live up to the very highest standards in everything that we do and that we take our responsibility towards our donors extremely seriously at all times.