Skip over main navigation
  • Log in
  • Basket: (0 items)
  • Jobs
  • Contact us
Royal Trinity Hospice
  • Twitter
  • Facebook
  • Instagram
Donate
  • Vacancies
  • Royal Trinity Hospice site
  • Twitter
Menu
  • Who we are
    • About Trinity
      • Welcome to Royal Trinity Hospice
      • Mission, vision and values
      • Meet FREDIE
      • Our impact and reports
      • News
    • Our people
      • Meet the team
      • Executive team
      • Trustees
      • Patrons
    • Working for Trinity
      • Hospice vacancies
      • Retail vacancies
      • Working at Trinity
      • Recruitment process
    • Our story
      • Stories
      • Our history
      • Our gardens
      • Strategy and our future
    • Governance
      • Quality
      • Your personal information
      • Our finances and pay
      • Donor Charter
      • Comments, suggestions or complaints
  • What we do
    • Overview of our care
      • Who is eligible
      • How we help
      • Your team in the hospice and at home
      • FAQs about our care
    • Care in the hospice
      • Inpatient unit
      • Dementia care
      • Outpatient services
    • Care at home
      • Community Services
      • Wandsworth Care Coordination Service
      • Compassionate Neighbours
      • Online wellbeing, groups and activities
    • For families and carers
      • What to expect when someone you know is a Trinity patient
      • Practical support for friends and families
      • Bereavement support
      • Support for children
    • For Clinicians
      • Make a referral
      • Training and education
      • Order leaflets
    • Planning for the future
    • Learning and Information
      • Our publications
      • Access our free training
  • Support us
    • Why we need your support
    • Donate
    • Remembering someone special
    • Gifts in wills
    • Fundraising
      • Fundraise for us
      • Our events
      • Stories
    • Other ways to support us
      • Regular Giving: Together with Trinity
      • Trusts and grants
      • Giving company support
      • Get a Trinity debit card
      • FAQs
  • Volunteer
    • Volunteering at Trinity
    • Volunteer roles
    • Other ways to volunteer
      • Volunteer in our shops
      • Student Volunteering
      • Corporate volunteering
    • Volunteering stories
    • Volunteering FAQs
  • Our shops
  • Admin
    • Log in
    • Jobs
    • Contact us
  • Basket: (0 items)
  • Your personal information

Your personal information

Trinity collects and keeps information about patients so that we can give you the best service we can, and the care and treatment you need, when you need it. Our Privacy Notice outlines in detail what we do with your personal information.

The information we hold

We keep information about you, usually electronically. This includes personal details, such as your

  • name and address;
  • telephone number and email address;
  • date of birth;
  • next of kin;
  • health information, such as notes about your illness, treatment and care including your medication, results of x-rays, scans and tests;
  • financial information (where you have shared this with our fundraising team), such as your credit card or banking details

Who might we share information with?

The clinical teams will share your health information with each other. This helps us give you the care and treatment you need in a safe and co-ordinated way. Often it may be helpful to share your personal and health information with the other health or social care professionals involved in your care, such as your GP or hospital specialist. If you don’t want us to do this, you have the right to ask us not to do so. We will explain any implications this may have for your care.

We have a legal obligation to share information about you if:

  • You have an infectious disease that may put others at risk, e.g. tuberculosis
  • You are a danger to yourself or others
  • A formal court order has been granted

Will you share information with my family?

We will only share information about you with your family, friends or carers if you give us your permission.

Who else will you share my information with?

Your information may be used to help us plan and improve our services, for example through research, audit or statistical information. When we do this we anonymise it so that it is not possible to identify you.

We may use or give other healthcare or social care organisations anonymous information to support audit and research. Where we do this, all identifying information is removed. You can tell us if you would not like your information used in this way.

We will always ask your permission to use your personal story or photograph for promoting Trinity. We do not share your information with organisations for the purpose of marketing.

How do you keep my records safe?

Everyone working at Trinity has a legal and professional duty to keep your personal, financial and health information confidential. We follow strict guidelines about how information is collected, stored and shared.

Your information is further protected by Trinity’s compliance with the requirements of the:

  • Data Protection Act (2018)
  • Confidentiality: NHS Code of Practice (2003)
  • Regulators Code of Fundraising Practice (2016)

Patient confidentiality is monitored by our Caldicott Guardian, a senior clinician who ensures Trinity protects patients’ right to confidentiality. Our Donor Charter sets out how we protect and manage confidential donor information and our Privacy Notice lists how we process your information.

How long do you keep my records?

We follow national guidance and so keep your health records for the time we are involved in your care and usually for eight years after that. Other information we may hold about you will be kept for a shorter time.

If you are a financial donor you can request, at any time, for your details to be removed from our database.

Can I see my own record?

You have the right to see a copy of any information we hold about you. If you want to look at your care record, please ask a member of the team looking after you. They can also explain anything that you may find difficult to understand.

If you wish to have a copy of your health record, please apply in writing to Trinity’s Director of Patient Services. We charge the fee recommended by the NHS, which is £10 for an electronic record and up to £50 for another format.

What if I have concerns?

If you have any questions or concerns about how we use your health, financial and personal information please contact us or find out more about making a comment, suggestion or complaint.

Read our privacy notice Make a comment, suggestion or complaint

Published: 1st January, 2017

Updated: 1st March, 2023

Author: Megan Veronesi

Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • Bank Receptionist

    Bank Receptionist

    We are committed to delivering high quality care and are looking for a highly organised, motivated person to provide support to our Reception Team to meet this goal.

  • Head of Inpatient Services

    Head of Inpatient Services

    Royal Trinity Hospice is seeking a highly skilled senior nurse with excellent leadership and management skills to lead and develop the hospice inpatient unit.

  • Therapies Assistant

    Therapies Assistant

    We have an exciting opportunity for a Therapies Assistant to join our Therapies Team and drive forward Royal Trinity’s vision and values to ensure safe and outstanding care for our patients, helping them to make the best of every moment.

  • Coronation Street Party

    Coronation Street Party

    Celebrate the King's Coronation by holding a Street Party in support of Royal Trinity Hospice!

Related

  • Mission, vision and values

    Mission, vision and values

    Trinity's vision is being the local hospice of choice for all those who need us and an example of excellence in end of life care.

  • Quality at Trinity

    Quality at Trinity

    Trinity is committed to finding ways to continuously improve the quality of the services we provide.

  • Our finances and pay

    Our finances and pay

    View our most recent accounts, gender pay gap report and remuneration strategy

  • Donor Charter

    Donor Charter

    We are committed to treat all donors and supporters with the highest level of care, consideration and respect

  • Comments, suggestions or complaints

    We value your opinion - please tell us what you think.

Most read

  • Shop online

    Shop online

    Trinity's online shops allow you to enjoy the unique Trinity shopping experience in the comfort of your own home. And what’s more, you can shop in the knowledge that every penny of profit goes towards helping us continue to provide free care and support.

  • Find a charity shop

    Find a charity shop

    Find contact information for your nearest Royal Trinity Hospice shop

  • Welcome to Royal Trinity Hospice

    Welcome to Royal Trinity Hospice

    We provide skilled, compassionate palliative and end of life care in central and south west London, and it's all completely free.

  • Executive team

    Executive team

    The Executive team provides strategic leadership and support to Royal Trinity Hospice and Trinity Hospice Shops Ltd.

  • Donate at your local Trinity shop

    Donate at your local Trinity shop

    Find out how you can donate preloved goods to any of our Trinity shops.

  • Book a collection of goods

    Book a collection of goods

    Donate your preloved fashion without even leaving the house by arranging a collection from our team.

  • Donate to Trinity now

    Donate to Trinity now

    Every moment matters. Your donation will mean we can be here to help our patients make the very best of every one.

  • Privacy notice

    Whether you're a patient, a donor, a volunteer or a member of staff, we are committed to looking after your data.

  • Meet the team

    Meet the team

    Meet some of the staff team working for Trinity across the hospice and our shops

  • Eligibility and the referral process

    Eligibility and the referral process

    Who is eligible for care at Trinity and how our referral process works

Tag cloud

125 christmas Dementia gardens grief inpatient centre jobs lgbt patient Planning for death and dying Royal shops therapy volunteering Wandsworth Care Coordination Centre Workforce development

Join our mailing list

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])

Join our mailing list

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])
  • LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Instagram
  • Contact us
  • Full sitemap
  • Terms and conditions
  • Privacy policy
  • Accessibility
  • Complaints, compliments and concerns
  • Your contact preferences
  • Login
  • Logout

Royal Trinity Hospice is a registered charity in England and Wales (1013945) and a company limited by guarantee registered in England and Wales (2673845). Registered address: 30 Clapham Common North Side, London SW4 0RN.

© Copyright Royal Trinity Hospice 2023

  • Twitter
  • Instagram
  • Contact us
  • Full sitemap
  • Terms and conditions
  • Privacy policy
  • Accessibility
  • Your contact preferences
  • Login
  • Logout

Royal Trinity Hospice is a registered charity in England and Wales (1013945) and a company limited by guarantee registered in England and Wales (2673845). Registered address: 30 Clapham Common North Side, London SW4 0RN.

© Copyright Royal Trinity Hospice 2020.

Please read the latest coronavirus advice before visiting any of the hospice sites

London Living Wage     Care Quality Commission 2019 rating  
Manage Cookie Preferences