How we’ll look after you when you come to work at Trinity

From clinical to clerical, pharmacy to physio, retail to reception, every person matters at Trinity.

By coming to work with us you’ll be joining a welcoming, friendly, inclusive and dedicated team. We are united in our passion for caring for others and commitment to excellence. No matter what role you are in, your work will ultimately contribute to our patients and their loved ones receiving the best quality care.

It’s part of our mission to be true to our values and a good employer. It’s important for us to make sure our staff and volunteers are supported and encouraged to achieve their potential.

We might be the oldest hospice in the country, but we also like to think we’re one of the most forward-thinking. We are ambitious to be leaders in the hospice sector, not only as a provider of care but as an employer, and a charity to shop with, volunteer and fundraise for.

Benefits of working for Royal Trinity Hospice:

We have a whole range of benefits from length of service recognition to free eye tests, as well as being able to regularly participate in free ballots for donated tickets and prizes. You can find out some more benefits below or download our full list at the button below.

• We offer competitive rates of pay
• We are proud to be a London Living Wage employer
• We match Agenda for Change/NHS terms and conditions for annual leave, maternity, paternity and sickness pay.
• Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice)  is recognised in annual leave, maternity, paternity and sickness pay.
• For Inpatient Unit Staff Nurse roles (Band 5) we offer a ‘Welcome to Trinity’ gift of £1,000 with your first pay packet and a further £1,000 upon successful completion of your probation/confirmation of your post.
• Our referral scheme rewards existing Trinity staff who recommend a candidate for an Inpatient Unit Staff Nurse (Band 5) or and Assistant Shop Manager role and they are successful with their application for a role (terms apply).
• Our pension scheme offers contributions from Trinity of up to 7.5% or you may continue with your existing NHS pension.
• We offer a performance-related bonus for specified Royal Trinity Hospice retail staff.
• All staff can benefit from our cycle to work scheme, 25% off in our charity shops, interest-free season ticket loans, parking permit loans and emergency loans.

See the full list of benefits of working for Royal Trinity Hospice

Training and development

• Excellent career progression opportunities
• Dedicated Clinical Educator to support ongoing clinical professional development and oversee the delivery of a comprehensive programme of clinical training and education
• We welcome people returning to practice and not all roles require previous palliative care experience
• Rotational posts in collaboration with our NHS partners
• Study leave/financial assistance for education/training and development relevant to your role
• Dedicated Learning and Development Manager for retail staff
• Regular Schwartz Rounds - all staff are welcome
• Journal Club and Ethics Forum – open to all staff

Celebrating excellence and rewarding success

• We are renowned for our patient-centred care and have an optimal nurse to patient ratio of 1:3. This allows us to focus on high quality nursing standards, giving clinicians the time and space to deliver the patient care that inspired them to join the profession. In 2019 we were awarded the highest possible quality rating – Outstanding – by the Care Quality Commission
• Our annual Long Service Awards celebrate 10, 20 and 30 years’ service (currently over half of staff have been at Trinity for more than 3 years, of whom 11% have stayed at Trinity for ten years or more)
• Our new Trinity Excellence Awards were launched in 2022
• Opportunities to celebrate and thank colleagues publicly through the Kudos Corner section of our intranet

Click here to read the CQC's report  

Championing FREDIE: Fairness, Respect, Equality, Diversity, Inclusion and Engagement

Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. All staff, volunteers, patients, families, visitors and guests are valued and celebrated.

• We are proud to have held the Investors in Diversity award at level two since 2019
• Our Investors in Diversity Steering Group was a Steering Group of the Year finalist in the National Centre for Diversity Awards 2020
• Our work around FREDIE was also nominated for Most Innovative EDI Initiative in the National Centre for Diversity Awards 2020
• We are a founder member of the London Hospices LGBT Network and join with our colleagues from the network to march in the annual Pride in London parade, an event that we are proud to have been the first hospice to march in
• Staff have access to regular talks, seminars and events aimed at making Trinity a more inclusive workplace
• Staff have the opportunity to join several staff-led groups e.g. Social Committee, Staff Involvement Committee, FREDIE Group, Anti Racism Action Group, Environmental Sustainability Group

Working hours for retail staff

Working hours for our Assistant Shop Managers and Shop Managers are:

• 37.5hrs/week
• 7.5hrs/day
• 5 days/week, 10am to 6pm Monday – Saturday, 11am to 5pm Sundays (can vary depending on the shop)

Working hours for retail head office staff are 37.5hrs/week, 9am-5pm Monday - Friday

Environment and culture

• A programme of staff events and wellbeing-focused “treats” throughout the year 
• Those working in the hospice have year-round access to our award-winning 2-acre gardens, the perfect place to enjoy lunch with colleagues, find a moment of quiet or attend a staff get-together
• Located on the edge of leafy Clapham Common, we enjoy good public transport links for those working at the hospice, which is within easy reach of Clapham Junction and the Northern Line at Clapham Common. Our retail head office is a short walk from the Northern Line at Clapham South and Balham (which also has National Rail). Most of our shops are within a short walk of a tube station

Your health, safety and wellbeing

• Flexible and hybrid working is available for many roles
• Regular informal reflection sessions
• Free annual flu vaccinations
• On-site café for those working at the hospice
• Free eyesight tests for DSE users and a contribution towards the cost of glasses
• Staff and volunteer access to an independent external bullying and harassment helpline, Tell Jane

Explore our retail jobs Explore our hospice jobs

Download the full list of benefits of working for Royal Trinity Hospice