Our future: beyond the pandemic

Since the beginning of the COVID-19 pandemic, the world around us has changed but our aims for the future remain the same:

• to deliver outstanding specialist palliative care
• to reach as many people who need us as we can - whether physically or virtually
• to be financially sustainable each year

As we plan for the next 1-2 years, our priorities will be:

• To build on our core inpatient and community services. We will innovate and deliver services virtually where appropriate and affordable.
• We have initiated tough discussions with our local clinical commissioners about their contribution to hospice care costs. This has dwindled over many years to 26% which we believe is unsustainable
• We will continue our detailed review of costs and capital expenditure and will safeguard liquidity and cashflow to ensure our financial position remains robust.
• Refocussing our fundraising efforts on areas that will be most productive in the short and medium term. We are encouraged by the surge in new supporters and the return of long-term donors during our Urgent Appeal.
• We have made the difficult but necessary decision to rebuild our retail operation. We will have fewer shops and lower rents. Our sustainable fashion proposition is more relevant than ever. Fewer, more profitable shops will help ensure the best financial return.

Find out about our impact

Read our board objectives for FY21/22

Learn about our vision, mission and values

Find out how we help