Skip over main navigation
  • Sign up
  • Log in
  • Basket: (0 items)
  • Shop online
  • Jobs
  • Contact
Royal Trinity Hospice
  • Twitter
  • Facebook
  • Instagram
Donate
  • Vacancies
  • Royal Trinity Hospice site
  • Twitter
Menu
  • Who we are
    • About Trinity
      • Welcome to Royal Trinity Hospice
      • Mission, vision and values
      • Our impact and reports
      • News
      • Meet FREDIE
      • Take our virtual reality tour
    • Our people
      • Executive team
      • Trustees
      • Patrons
      • Meet the team
    • Working for Trinity
      • Hospice vacancies
      • Retail vacancies
      • Working in the hospice
      • Working in our shops
      • Recruitment process
    • Our story
      • Stories
      • Our history
      • Our gardens
      • Strategy and innovation
    • Governance
      • Quality
      • Your personal information
      • Our finances and pay
      • Donor Charter
      • Comments, suggestions or complaints
  • Our care
    • For all patients
      • How we help
      • Online wellbeing, groups and activities
      • Dementia care
      • Planning for the future
    • Care in the hospice
      • Inpatient unit
      • Take our virtual reality tour
    • Care at home
      • Community Services
      • Befriending
      • Wandsworth Care Coordination Service
    • For families and carers
      • What to expect when someone you know is a Trinity patient
      • Bereavement support
      • Support for children
    • For professionals
      • Make a referral
      • Training and education
    • What is hospice care?
      • Who is eligible
      • FAQs about our care
      • Your team in the hospice and at home
    • Information and guidance
  • Support us
    • Donate
    • Why we need your support
    • Donate in memory
    • Fundraise for us
    • Fundraising events
    • Leave a legacy
    • Trusts and grants
    • Giving company support
  • Volunteer
    • Volunteering at Trinity
    • Volunteer roles
    • Volunteering FAQs
    • Corporate volunteering
  • Our shops
  • Admin
    • Log in
    • Shop online
    • Jobs
    • Contact
  • Basket: (0 items)
  • Donor Charter

Donor Charter

Trinity is committed to its donors and supporters and is dedicated to treating them with the highest level of care, sensitivity and respect.

Our Donor Charter has been produced to assure donors and prospective donors of our integrity and accountability and the commitment of our staff and Board to strive for the highest professional standards at all times.

As our donors and prospective donors, we promise to:

  1. Treat you in a fair, transparent, accurate and honest manner, ensuring that everything we do complies with applicable laws, the professional codes of fundraising ethics as detailed by the Fundraising Regulator and the Institute of Fundraising.
  2. Ensure all fundraising communications, including solicitations and stewardship reports truthfully and accurately describe our activities and the intended and actual uses of donated funds.
  3. Give appropriate and timely acknowledgement, recognition and agreed publicity for your donation in accordance with your wishes including treating any support as anonymous if requested.
  4. Observe the terms applicable to your donation and consult you if your donation cannot be used for its intended purpose.
  5. Keep you informed of the impact of your donation and Trinity's evolving needs and priorities.
  6. Respect your rights to privacy and confidentiality and keep all donor records and database information kept secure. We take our donors' right to privacy very seriously and treat all personal information in a way compliant with the relevant data protection laws. Our Privacy Notice provides further information about how we handle data.
  7. Publish our financial accounts and annual review to ensure transparency about how our financial affairs are conducted.
  8. Only communicate with you in the way you ask us to when you set your communication preferences.

Protecting vulnerable individuals

Trinity fully understands our responsibility to protect vulnerable individuals. We adhere to the Code of Fundraising Practice section 1.2 (e, f, g) in the general principles section that fundraisers must:

  • take all reasonable steps to treat a donor fairly, enabling them to make an informed decision about any donation
  • take into account the needs of any potential donor who may be in a vulnerable circumstance to make an informed decision
  • return a donation given by someone who lacked capacity at the time of the donation

and that fundraisers must not:

  • exploit the lack of knowledge or apparent need for care and support of a donor at any time
  • accept donations when a fundraiser has grounds to believe that the donor lacks capacity to make a decision to donate
  • intrude on a person’s privacy , be unreasonably persistent or place undue pressure on a donor
  • continue to ask an individual for support if that person indicates that they no longer want to be communication with

Web security and privacy

Collection of information

Trinity is the sole owner of information submitted by you using our website. We may use information gathered in compiling anonymous statistics and research in the course of the organisation's stated role however, we will never sell, share, or rent personally identifiable information that you have given us.

Donations and payments

Any information and credit card details you provide us will be encrypted and handled securely.

Cookies

We use cookies to help us understand our users' interests and preferences so that we can constantly improve our website and communication with our supporters.

Read our Privacy Notice Find out how to make a comment, suggestion or complaint

Please select a donation amount (required)
Set up a regular payment Donate

Published: 2nd September, 2015

Updated: 13th January, 2020

Author: Jason Coleman

Related topics:
  • Governance
Share this page
  • Email
  • Facebook
  • Twitter

Latest

  • E-commerce volunteer (sustainable fashion)

    E-commerce volunteer (sustainable fashion)

    Location: Unit 1 Grange Mills, Weir Road, Balham, SW12 0NE

  • 6 tips to beat Blue Monday

    6 tips to beat Blue Monday

    If you are struggling with your blues this Blue Monday, here are some tips that might help boost your spirits today.

  • A guide to services providing palliative care at home

    Many people living with a life-limiting illness will have lots of different health and social care professionals involved in their care. This guide describes the roles of the different professionals

  • Anticipatory medicines

    ‘Anticipatory’ medicines are a small supply of medicines for you to keep at home, just in case you need them.

Related

  • Mission, vision and values

    Mission, vision and values

    Trinity's vision is being the local hospice of choice for all those who need us and an example of excellence in end of life care.

  • Quality at Trinity

    Quality at Trinity

    Trinity is committed to finding ways to continuously improve the quality of the services we provide.

  • Your personal information

    Your personal information

    Find out more about how we collect, use and share information about you and how you can access this information

  • Our finances and pay

    Our finances and pay

    View our most recent accounts, gender pay gap report and remuneration strategy

  • Comments, suggestions or complaints

    Comments, suggestions or complaints

    We value your opinion - please tell us what you think.

Most read

  • Find a charity shop

    Find a charity shop

    Find contact information for your nearest Royal Trinity Hospice shop

  • Welcome to Royal Trinity Hospice

    Welcome to Royal Trinity Hospice

    We provide skilled, compassionate palliative and end of life care in central and south west London, and it's all completely free.

  • Executive team

    The Executive team provides strategic leadership and support to Royal Trinity Hospice and Trinity Hospice Shops Ltd.

  • Eligibility and the referral process

    Eligibility and the referral process

    Who is eligible for care at Trinity and how our referral process works

  • Trustees

    Our trustees come from a variety of professional backgrounds and have ultimate responsibility for the governance of the charity.

  • Shop online

    Shop online

    Shop with Trinity through our website, ebay, Amazon and Gumtree shops

  • The referral process

    The referral process

    How to refer a patient to Trinity for care at home or in the hospice

  • Pimlico

    Pimlico

    85 Wilton Road SW1V 1DN Tel: 020 7931 7191 Opening hours: 10.30-6pm Monday – Saturday 11-5pm Sunday

  • Clapham Junction

    Clapham Junction

    73 St John's Road, SW11 1LQ Tel: 020 7228 0133 Opening Hours 10.30-6pm Monday – Saturday 11-5pm Sunday

  • Our history

    Our history

    Royal Trinity Hospice is England's oldest hospice, founded in 1891 thanks to the generosity of the Hoare banking family. Read more to find out about how Trinity has always moved with the times to be at the forefront of the hospice movement.

Tag cloud

125 christmas community family gardens inpatient centre lgbt Nurse patient Planning for death and dying Royal shops virtual reality volunteering Wandsworth Care Coordination Centre Workforce development

Latest tweet

  • We’re grateful that our front-line staff have been receiving Covid-19 vaccinations in recent weeks. From nurses to… https://t.co/CFeSsGGtcs

    19thJanuary, 2021 @trinityhospice
  • If you are struggling with your blues this #BlueMonday 💙, here are 6 tips that might help boost your spirits today… https://t.co/lUBBXzKKxI

    18thJanuary, 2021 @trinityhospice
  • RT @royaltrinityLDN: When you shop with us, you do far more than shop 🛍️ Last year, you helped us raise £16m so we could care for 2550 p… https://t.co/5CaiiEvhkR

    18thJanuary, 2021 @trinityhospice

Join our mailing list

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])

Join our mailing list

Please enter your first name
Please enter your last name
Please enter your email address Please enter a valid email address (e.g. [email protected])
  • LinkedIn
  • YouTube
  • Twitter
  • Facebook
  • Instagram
  • Contact us
  • Full sitemap
  • Terms and conditions
  • Privacy policy
  • Accessibility
  • Your contact preferences
  • Login
  • Logout

Royal Trinity Hospice is a registered charity in England and Wales (1013945) and a company limited by guarantee registered in England and Wales (2673845). Registered address: 30 Clapham Common North Side, London SW4 0RN.

© Copyright Royal Trinity Hospice 2020.

  • Twitter
  • Instagram
  • Contact us
  • Full sitemap
  • Terms and conditions
  • Privacy policy
  • Accessibility
  • Your contact preferences
  • Login
  • Logout

Royal Trinity Hospice is a registered charity in England and Wales (1013945) and a company limited by guarantee registered in England and Wales (2673845). Registered address: 30 Clapham Common North Side, London SW4 0RN.

© Copyright Royal Trinity Hospice 2020.

Please read the latest coronavirus advice before visiting any of the hospice sites

London Living Wage