Salary: Agenda for Change Band 7 £51,488 - £57,802 pa pro rata, dependent on experience (includes HCA Supplement)

Hours: 30 hours per week (4 days per week)

Length of Tenure: Permanent

It is an exciting time at Trinity as we launch our new community services, which make up our new clinical hub. The new services have been developed to streamline the coordination of care for patients, address the evolving palliative and end of life care needs of our local population and maximise the flexibility and responsiveness we can offer.

We are looking for an experienced, enthusiastic, and highly motivated individual to take up the post of  Triage Clinical Nurse Specialist within our First contact team.

This post requires you to act as the first point of clinical contact for the patient, following patient referral. They will identify and respond to the immediate specialist palliative care needs, through direct liaison with the patient, carer or other involved health and social care professionals.

Key Responsibilities 

  • To play a lead role in receiving and managing referrals made to the hospice
  • Triage all incoming referrals considering patient’s stated symptoms to determine the appropriate level of care required to safely meet the patient’s specialist palliative care needs
  •  Utilise agreed resources and guidelines to effectively assess, prioritise, advise, schedule patient care management or refer patient when necessary to other  appropriate health and social care agencies
  • To ensure a timely, responsive, supportive and effective service for the benefit of all stakeholders involved in the patient referrals
  • Manage all aspects of the referral system to the hospice – identifying appropriateness, urgency, and level of priority.
  • Work collaboratively with internal and external partners to support the coordination and management of patients referred to the hospice, and ensure care is planned to meet the individualised and dynamic needs of the patients, and those close to them.
  • Use assessments and interventions as opportunities to train, coach and mentor clinical staff and visitors to the hospice about specialist palliative care practice.

Skills and experience required

  • Registered Nurse with bachelor’s degree level training in palliative/end of life care or related subject and extensive experience working within a specialist palliative care field.
  • Advanced assessment skills.
  • Critical Thinking Skills
  • Able to demonstrate knowledge of disease trajectories and treatment effects
  • Advanced Communication skills
  • Enthusiasm and a flexible attitude to working
  • Ability to work autonomously and as part of a team
  • The successful candidate must be able to travel with ease across our catchment area (a current UK driving licence is desirable).


  • We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
  • Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
  • A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
  • A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
  • Cycle to work scheme and interest-free season ticket loans available
  • Free eyesight test for DSE users and a contribution towards the cost of glasses
  • 25% store discount in Trinity shops
  • Life assurance cover
  • Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
  • Regular ballots for donated free tickets and prizes
  • Access to courses of free counselling 

Read more about the other benefits of working at Trinity

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

We encourage and welcome applications from people of all backgrounds.

How to apply

If you have the skills and experience, we’re looking for, please complete the online application below.

For an informal chat or visit please contact Isatta Sisay, Director of Patient Services on 0207 787 1000

Closing date: Sunday 30 June 2024

Download the Job Description and Person Specification

Download the Recruitment Pack

Apply Online

All successful applicants will be subject to DBS, Occupational Health and Reference checks.