Our team of specialist nurses is here to help you cope with the physical, practical and emotional impact of your illness. Your nurse is usually the first point of contact for you and your family so please do talk to them if you have questions or concerns.

If you are not under the care of a nurse then please don’t hesitate to make contact and you will be put in touch with the most appropriate person to deal with your query.

Our nurses visit people at home, seven days a week between 9am and 5pm. You can also contact them by telephone 24 hours a day.

You will be allocated a nurse but may see others within the team. All members of the team will be aware of your care plan and your preferences.


Our medical team includes consultants and a number of trainees (qualified doctors with different levels of  experience, all supervised by consultants). The doctors work closely with the nurses and other members of the team to ensure all your symptoms are dealt with as quickly as possible. If it would be helpful, a doctor will visit you at home or see you in an outpatient clinic.

Financial information and practical advice

It's normal to be worried about how your illness might affect your finances, especially if you or your family find you need to give up paid work. Our Welfare Benefits Advisor can provide information and advice about the benefits you may be entitled to and help you to apply. We can also provide information about wills and other practical matters.

Occupational therapy

Our occupational therapists can help you make simple changes to your routine to help you remain independent and manage symptoms like fatigue. They can also provide advice about equipment that might help you around the house.

Counselling and emotional support

Our counsellors and social workers can help you explore the issues troubling you and find ways to cope. This might include things like the effects of your illness and treatment, difficulties at home and at work, communicating with those close to you, facing and making decisions, coping with loss and change, and planning for the future.

Spiritual care

Spiritual care is one way to help you make sense of and find meaning in what is happening. Our Spiritual Care Lead and team of volunteers can support you and your family and contact local clergy and faith leaders on your behalf should you wish.

The other services that might be involved in your care

Many people living with a life-limiting illness will have lots of different health and social care professionals involved in their care. With your permission, the different professionals involved in your care will communicate with you and with each other as needed, to ensure that everyone knows the current situation and plan. 

The guide below describes the roles of the different professionals to make it easier for you and your family to understand who is involved, what their role is and where to get help and support, should you need it.

Download our guide to services providing palliative care at home