Our Shops

We're on a mission to be London's answer to sustainable fashion.

We think our charity shops are some of the best around. We look forward to seeing you in one soon!

We're on a mission to be London's answer to sustainable fashion. Find out what that means, how shopping and donating to Trinity contributes to this goal and how we're working to reduce our environmental impact at every stage of our charity shop operation.

Our business model uniquely positions us to pursue our goal to be London's answer to sustainable fashion: the resale of secondhand fashion in our charity shops helps to save over 300 tonnes of goods from landfill every year and is inherently circular. We understand that addressing the product element of our business is only part of the journey, improvements are needed across all areas of our operation if we are to authentically and whole-heartedly embrace our commitment.

“Sustainable charity retail is not skin-deep"  

In 2022 we embarked on a review of our retail operations to ensure that sustainability is at the heart of everything we do, whether it is visible in our shops or not. From this work we have identified a set of priorities we call the Sustainable 7: 

  • transportation
  • procurement
  • waste
  • reuse and recycling
  • printing
  • utilities
  • people

These seven key areas for improvement have shaped a comprehensive action plan. We are sharing this publicly to hold ourselves to account and to share our journey to become the most sustainable version of ourselves with our community of ​customers, donors and supporters. We will update this twice a year. The new plan lists 24 goals to improved sustainability, each sitting within one of the seven priority areas. 

Read the plan


Taking our commitment to sustainability one step further 

We run 21 shops across the capital to help fund free end of life and palliative care for Londoners. Last year, Royal Trinity Hospice shops helped save over 300 tonnes of goods from landfill, including reselling over 350,000 preloved items.  

A recent survey of our customers placed the desire to buy sustainably as the number one reason attracting people through our doors. Our plan lays out our continued commitment to improving our sustainability credentials, in both behind-the-scenes operations and on the shop floor. 

At Royal Trinity Hospice we are here to make shopping preloved fashion enjoyable, welcoming and accessible to everyone in London and beyond. 

All of the fashion, books and homeware that you will find in our stores are 100% donated; we never purchase any stock other than our Christmas cards, which are completely sustainable. 

We will passionately promote our sustainable way to consume fashion for as long as our community continues to support us with donations, because fashion shouldn’t cost the earth

"Genuine sustainability is not only about the number of preloved items we sell or save from landfill"

Daniel Holloway, Director of Retail at Royal Trinity Hospice said: 

“For several years, the shared ambition of all of us at Royal Trinity Hospice shops has been to be ‘London’s answer to sustainable fashion’. During that time, it has been encouraging to see an ever-growing interest in preloved and sustainable fashion nationwide. It’s safe to say our shops, and by extension the patients and families our shops raise funds to care for, have certainly benefited from that. 

“But being an authentically sustainable charity retailer is not skin-deep. We know that there is more to it than simply selling preloved fashion. Genuine sustainability is not only about the number of preloved items we sell or save from landfill. Running 21 shops means there is ample opportunity for further reducing our environmental impact. 

“Each of the commitments outlined in our plan, whether they are quick-wins or will require a more radical transformation to the way we operate over time, will take us closer to realising our ambition for authentic sustainability and minimal environmental impact.

“The goals that we have identified give an idea of how much goes into running charity shops and how much scope there is to limit waste and choose better options across transport, procurement, utilities and more.

“Our plan is to report on our progress twice-yearly so we can keep our customers informed about the changes we are making and they can hold us to account. We know how important it is to our customers that the fashion they buy from us is sustainable and we want to prove to them that it matters to us too, not just on the shop floor but, throughout our whole retail operation.”

Read the plan

Global context 

We love fashion, but its environmental impacts are destroying our planet and causing suffering to many of the workers who make our clothes.​

​The fashion and textiles industry alone accounts for 5% of global greenhouse gas emissions. That’s more than the emissions of the UK, France, Germany and Italy combined. ​

The industry consumes 98 million tonnes of non-renewable resources and 93 billion cubic metres of water annually.

It is also a major polluter of water, and accounts for 20% of industrial wastewater pollution worldwide.​

The average person today buys 60% more clothing than in 2000. It is predicted that if demographic and lifestyle patterns continue as they are now, global consumption of apparel will rise from 62 million metric tonnes in 2019 to 102 million tonnes in 2029. Much of the clothing we no longer want ends up in landfill on the other side of the world, where an average polyester garment can take up to 200 years to decompose.​

Not only are people buying more, they are also discarding more, creating a huge waste crisis across the globe.​

Find out about how we recycle textiles that can't be sold

Join us: find out about how you can donate goods to our shops