Important information for all visitors to Trinity – updated Monday 18 October 2021

Face masks

You must wear a fluid resistant surgical mask at all times while in the hospice building. These masks are provided for all visitors at a sanitising station immediately after you enter the building, which you must wear at all times, unless you are exempt. 

Lateral flow testing

All visitors to the hospice who pass beyond reception, excluding those visiting patients in the inpatient unit, will be asked to complete a lateral flow test and ensure this is negative before entering the hospice. If you do not have any lateral flow tests to take prior to your visit, they can be provided by Trinity and completed on arrival. 

Please ensure you allow time to do this prior to any appointment or interview. You should speak to the person your appointment, interview or visit is with for more information. 

Visiting patients on the inpatient unit (wards)

  • Visiting hours are between 12pm and 6pm.
  • Patients may have up to three visitors at any one time, including children. Children of any age may visit.
  • Pets are allowed to visit patients.
  • Visitors should not wait in the hospice for others to leave. This is to avoid having groups of people in communal areas, which remain out of use.
  • You must wear a face mask throughout your visit. You will need to gel your hands and put a fluid resistant mask on (or a new mask if you are already wearing one) at the mask station situated just after the main entrance to the hospice.
  • You will be required to wear disposable gloves and an apron if you are carrying out personal care or the patient is confirmed or suspected COVID-19 positive. These are provided out the room you are visiting. If a patient is COVID-19 positive, visiting will be restricted to 2 named people.
  • You can touch/be within 2 metres of the patient you are visiting, however please remember social distancing rules with staff and other visitors and try to remain 2 metres apart.
  • Please do not sit in any of the communal areas at Trinity. The Mulberry café is also currently closed except for staff.
  • Please do not visit if you have any symptoms of COVID-19 or if you are self-isolating.
  • Please note, if your loved one is within the last hours of life, there is some flexibility in these guidelines. The Nurse in Charge will speak to you if they feel this is the case. 

We are grateful for your support in following these guidelines every time you visit. 

For those unable to visit for any reason, we have a selection of tablets available to patients on the inpatient unit and where possible, we can help arrange and facilitate video calls. Speak to a member of the team for details. 

We are here to help you, so please ask a nurse if you have any concerns about the guidance above or if you are unsure about anything. 

You can contact us on 0207 787 1000

Outpatient appointments

If you have been asked to come into Trinity for an outpatient appointment, you should only attend on the date/time agreed with your clinician. When arranging your appointment, your clinician will explain what you will need to do before and during your visit to ensure safety precautions are followed. 

Please note, that we are not open for any outpatient groups or activities or any outpatient appointments unless it has been arranged with your clinician.

Service suspensions

Please note the following changes to our regular services: 

  1. We are currently closed for all outpatient services and visits, including visits to the garden and social visits to the café. The only exceptions are for named visitors to people on the inpatient unit (see guidance above) and a very small number of patients with pre-arranged appointments who will be told what to do on arrival prior to their outpatient appointment.
  2. The Mulberry Café is closed
  3. Our in-house hairdresser is closed.

Important information about Royal Trinity Hospice shops - updated Monday 19 July 2021 

All Royal Trinity Hospice shops have reopened. We provide hand sanitiser for customers in all of our shops and you will see perspex screens around our tills. We will no longer be limiting the number of customers in our shops at any one time and masks will no longer be mandatory. Our staff and customers are very welcome to wear masks in our shops should they wish.

Donation guidelines

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