Important information for all visitors to Trinity – updated Wednesday 3 June 2020

From the Wednesday 3 June 2020 we will be allowing restricted visiting to patients on the inpatient Unit (wards).

Please do not visit if you have any symptoms of COVID-19 (coronavirus) or if you are self-isolating. 

Please note, if your loved one is within the last hours of life, amendments to these guidelines can be made. The nurse in charge will speak to you if this is felt to be the case.

So that we can continue to protect our patients, staff and visitors, the following guidelines should be followed, which a member of the inpatient unit team will talk you through when you arrive:

  • Each patient can have visits from two named people, however only one person may visit each day. The named people need to remain the same for the duration of the patient's stay.
    • Visiting time for the ground floor ward is 13.00 until 15.00
    • Visiting time for the lower ground floor ward is 15.30 until 17.30
  • Please speak to the shift leader or another member of the nursing team on arrival to the ward.
  • You must always wear a face mask during your visit. You will need to gel your hands and put this mask on at the mask station, situated just after the entrance to the inpatient unit, near the lift. It will be clearly signposted. We will also provide you with disposable gloves and an apron which will be outside the room you are visiting.
  • When you have finished your visit and are preparing to leave the room, please remove your apron and gloves following the instructions on the door inside the room. Please keep your face mask on and make sure that you wash your hands before you leave the room.
  • When you get to the mask station, please remove and dispose of your mask in the bin provided and then gel your hands.

As you are wearing this personal protective equipment (PPE), e.g: face mask, apron and gloves, you can touch/be within 2 metres of the patient you are visiting, however please remember social distancing rules with staff and other visitors and try to remain 2 metres apart.

Please do not sit in any of the communal areas at Trinity. The Mulberry café is also currently closed.

We are grateful for your support in following these guidelines every time you visit. Your support in doing this means that we can offer this restricted visiting to your loved one. We are here to help you, so please ask a nurse if you have any concerns about the guidance above or if you are unsure about anything.

Service suspensions

Please note the following changes to our regular services:

  1. We are currently closed for all outpatient services and visitors, with the exception of named visitors to inpatients (see guidance above). This also applies to outpatient appointments and group activity as well as social visits to the café. 

  2. The Mulberry Café is closed.

  3. Our in-house hairdresser is closed for appointments.

Important information about Royal Trinity Hospice shops - updated 13 October 2020

18 of our shops have reopened as well as our ASOS Marketplace, ebay, Amazon and website shops. 

Find out which shops are open and how we're keeping you safe when you shop with us and donate goods

Shop with Trinity online 

Please do not leave donations outside our closed shops while our staff are not there to take them inside, thank you for your cooperation.