Important information for all visitors to Trinity – updated Monday 11 April 2022

Face masks

You must wear a fluid resistant surgical mask at all times while in the hospice building. These masks are provided for all visitors at a sanitising station immediately after you enter the building. You must wear a mask at all times, unless you are exempt, are eating or drinking, or are in a room alone.

Lateral flow testing

All visitors to the hospice, including those visiting patients in the inpatient unit, are encouraged to complete a lateral flow test before visiting.

If you do not have any lateral flow tests to take prior to your visit and would feel more comfortable taking one before entering the hospice, they can be provided by Trinity and completed on arrival. 

If you receive a positive lateral flow test result, then you should not visit.

Visiting patients on the inpatient unit (wards)

  • There are no set visiting hours.
  • Patients up to three visitors at any one time, including children. Children of any age may visit.
  • Pets are allowed to visit patients.
  • Visitors should not wait in the hospice for others to leave.
  • You must wear a face mask throughout your visit. You will need to gel your hands and put a fluid resistant mask on (or a new mask if you are already wearing one) at the mask station situated just after the main entrance to the hospice.
  • You will be required to wear disposable gloves and an apron if you are carrying out personal care or the patient is confirmed or suspected COVID-19 positive. These are provided outside the room you are visiting. If a patient is COVID-19 positive, visiting will be restricted to 2 named people.
  • You can touch/be within 2 metres of the patient you are visiting, however please remember social distancing rules with staff and other visitors and try to remain 2 metres apart.
  • The Mulberry café is now open to those visiting patients on the inpatient unit. Please observe any distancing guidance displayed.
  • Please do not visit if you have any symptoms of COVID-19 or if you are self-isolating.

Please note, if your loved one is within the last hours of life, there is some flexibility in these guidelines. The Nurse in Charge will speak to you if they feel this is the case. 

We are grateful for your support in following these guidelines every time you visit. 

For those unable to visit for any reason, we have a selection of tablets available to patients on the inpatient unit and where possible, we can help arrange and facilitate video calls. Speak to a member of the team for details. 

We are here to help you, so please ask a nurse if you have any concerns about the guidance above or if you are unsure about anything. You can contact us on 0207 787 1000

Outpatient appointments

If you have been asked to come into Trinity for an outpatient appointment, you should only attend on the date/time agreed with your clinician. When arranging your appointment, your clinician will explain what you will need to do before and during your visit to ensure safety precautions are followed. 

Please note, that we are not open for any outpatient groups or activities or any outpatient appointments unless it has been arranged with your clinician.

Service suspensions

Please note the following changes to our regular services: 

  1. We are currently closed for all outpatient services and visits, including visits to the garden and social visits to the café. The only exceptions are for visitors to people on the inpatient unit (see guidance above) and a small number of patients with pre-arranged appointments who will be told what to do on arrival prior to their outpatient appointment.
  2. The Mulberry Café is only open to Trinity staff and volunteers and visitors to patients on the inpatient unit. Please follow any guidance displayed in the Café. 
  3. Our in-house hairdresser is closed.

Important information about Royal Trinity Hospice shops - updated Wednesday 2 February 2022

Wearing a mask is no longer mandatory in our shops, but it is encouraged. 

Donation guidelines

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