Raffle FAQs

By participating in a Royal Trinity Hospice raffle, you agree to be bound by our terms and conditions. 

All players are subject to these terms and conditions of business which will apply until superseded by an amended version.

Royal Trinity Hospice reserves the right to amend or modify these terms and conditions from time to time. Note: we do not notify members individually of any changes to our terms and conditions.  

1. Raffle is promoted by Royal Trinity Hospice, 30 Clapham Common North Side, London SW4 0RN Tel: 020 7787 1000. The responsible person is Sara Griffin, Head of Finance and Resources.  
2. For the purpose of the Gambling Act 2005, our raffles are defined as “Society Lotteries”. License number 4718. 
3. To enter raffles, you must be resident in the UK and aged 16 (sixteen) or over. If any raffle prizes are or include alcoholic drinks, you must be 18 (eighteen) or over.  
4. The raffles are open to all UK residents aged 16 years and over, except employees of Royal Trinity Hospice who are directly involved with the raffle, their agencies and other companies directly involved in the running of the raffle. This means that entries will not be accepted from Compton Fundraising Consultants.  
5. Each raffle ticket is priced the same and has the same chance of winning as all others in the same draw. All tickets will be entered into the draw. The precise odds of winning are therefore dependent on the number of purchased tickets. All entrants acknowledge that their payment for a raffle ticket does not guarantee that they will win any prize. 
6. All entry sales are final, and no refunds shall be made at any time. Full payment for each entry must be received either in the form of cash or cleared funds before the ticket can be entered into the draw. Only tickets for which full payment has been received either in the form of cash or cleared funds are eligible to win a prize. 
7. Money raised by raffles will support the activities of the direct services of Royal Trinity Hospice, registered charity number 1013945. 
8. The Promoter accepts no responsibility for raffle tickets which are lost, damaged, illegible or from which the prize winner cannot be identified, or for any technical failure or event which may cause the competition to be disrupted or corrupted. 
9. Any ticket entries received after the closing date may miss entry into the draw and therefore will be considered as a donation to Royal Trinity Hospice.
10. The winning ticket numbers will be drawn using a random number generator.
11. Prizes will be allocated in order of the tickets being drawn from the first prize down to the last one. 
12. The result of the raffle draw is final. No correspondence will be entered into. 
13. Please keep the ticket as proof of purchase. This is not required for online purchases.
14. Where the Promoter is unable to contact a prize winner so that a prize remains unclaimed for six months following the Promoter's first attempt to notify the prize winner, the Promoter may apply the prize as it sees fit, including re-offering the prize in future raffles. 
15. All winners are required to co-operate with the Promoter’s right to publish their win as and where deemed appropriate, and to provide proof of age when requested. 
16. In the event of an error, howsoever caused, whether a printing error or otherwise and whether obvious or otherwise, which affects the competition in any way, the Promoter reserves the right to administer the raffle as though the error had not occurred. Where the Promoter deems it appropriate and/or feasible it will notify entrants of the error. 
17. Failure to comply with any of these rules may result in the disqualification of the entry. The Promoter reserves the right to disqualify any entry at their absolute discretion. 
18. Any complaints relating to hospice raffles should be sent to the hospice in writing, giving full details of the complaint and supporting documentation. See more information here. 
19. Royal Trinity Hospice raffles are subject to the laws of England and Wales. 
20. The Promoter is committed to operating the lottery in a socially responsible way. If you, or someone you know, need information and/or help with problem gambling, please call the National Gambling Helpline on 0808 8020 133 or visit the Be Gamble Aware website.