Royal Trinity Hospice Retail Consultancy Services: empowering charities through retail excellence

Royal Trinity Hospice has become well-known across London for their stunning shops, incredible stock and exceptional customer experience. 

Under the leadership of Daniel Holloway, profitability, satisfaction and brand awareness have soared. It's charity shopping unlike other charity shopping experiences.   

In 2024 Royal Trinity Hospice launched a new retail consultancy for charities, led by Trinity Commercial Director Daniel Holloway, in response to the demand from charity retailers in the hospice sector and beyond to learn from our successful model which has seen Royal Trinity Hospice shops cement themselves as "London's answer to sustainable fashion" over the past five years. 

Contact us for an initial conversation about how we can support the next stage of your retail journey. 

Testimonials 

"We were thoroughly impressed by the quality and professionalism of the service provided. Daniel demonstrated exceptional knowledge of the retail sector, delivering a detailed and well-researched report that was clearly tailored to our organisation’s specific needs.

His face-to-face consultation sessions were both professional and personable, creating a collaborative environment that encouraged open discussion and effective planning. Daniel took the time to understand our challenges and objectives, and the strategies he recommended were not only insightful but also realistic and achievable.

We particularly valued his structured approach—each step of the consultation was clear, and the objectives set were actionable and aligned with our long-term goals. His input has provided us with a strong foundation for growth and improvement.

We would not hesitate to recommend Daniel Holloway to other organisations seeking expert retail consultancy. His expertise, clarity, and client-focused approach make him an outstanding consultant in his field." Adrian Darkin, Director of Trading, Sense

"The meeting with Daniel was a high point to last week. Whilst some of the feedback served to confirm our thinking, it was valuable to have an external and commercially focused perspective. The recommendations were clear and achievable and will form the basis of a discussion with our Income Generation Committee. Daniel enabled us to focus our thinking, and see tangible potential. For me, it gave me assurance and guidance in forming my thinking about future retail strategy. This work has boosted my commitment to drive forward with developments in retail." Colin Twomey, Chief Executive, St Wilfred's Hospice

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About us

Trinity Commercial Director Daniel Holloway is a leading expert in charity retail. With over three decades of hands-on experience in helping commercial and not-for-profit organisations enhance their retail operations, Daniel provides personalised, results-driven solutions that empower charities to grow their sales, maximise profits, and deepen community engagement.

Our mission

Central to the work of Royal Trinity Hospice shops is a passion for increasing charity profits though people, commerciality, operations and customer experience. 

We believe that every charity has the potential to thrive in the retail space while staying true to its mission. Our goal is to support charities in optimising their retail strategy, ensuring they can make a greater difference in the communities they serve.

Our consultancy services

1. Retail growth strategy

We work closely with charity leaders to develop tailored strategies that unlock growth opportunities in sales and profit. Whether you’re looking to expand your existing operations or improve store performance, we can guide you through each step, from concept to execution.

2. Profit maximisation

Through proven techniques and data-driven insights, we help charities identify new streams of revenue and streamline operational costs. Our approach ensures that every initiative leads to sustainable profit growth, while still aligning with your organisation’s values.

3. Customer experience optimisation

Building strong, loyal relationships with both donors and customers is key to a charity shop’s success. We provide expert advice on improving the customer journey, training teams in service excellence, and creating an inviting store environment that keeps supporters coming back.

4. Community engagement

A thriving charity shop does more than just generate income—it serves as a community hub. We specialise in strategies that boost community engagement, from local partnerships and events to volunteer recruitment and retention. With our help, your charity shop will become a meaningful space for both fundraising and community connection.

Why work with Royal Trinity Hospice Retail Consultancy Services?

• Tailored expertise: Every charity is unique, and so are the solutions we offer. Daniel works closely with your team to understand your specific challenges and craft a personalised approach to meet your goals.
• Proven results: Having supported charities in increasing their retail performance, Daniel brings a wealth of experience and proven methods to help your organisation succeed.
• Passion for purpose: Daniel’s commitment to the charity sector means his focus is always on solutions that not only boost sales but enhance the social impact of your retail activities.

Let’s grow together

If you’re ready to take your charity retail operation to the next level, we’d love to partner with you.

Reach out today and discover how we can help you achieve your goals while making a lasting impact in your community.

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