Salary: £27,648 - £31,444 pa (Mulberry Pay Scale, Grade Damson)

Hours: 37.5 per week 

Location: Notting Hill, London

Are you currently looking for a new role as a Shop Manager which will provide you with job satisfaction, the opportunity to grow your skill set and make a difference to the lives of those facing life-limiting illness in the community?

We are now looking for a Shop Manager to join the team in our Notting Hill shop on a permanent, full-time basis, working 37.5 hours per week. Notting Hill is a newly refurbished shop with a great team and a lot of potential.

As a Shop Manager in one of our charity shops you will be supporting the vital funding needed to support the care provided at Royal Trinity Hospice. As the oldest hospice in the UK we provide free, compassionate end of life care to our patients including support for their families across seven London boroughs.

There has never been a better time to join us as we aim to become the best charity retailer in London. We’ve just recorded our best financial performance in four years as we implement a strategy of transformation, expansion, modernisation and improvement.

Responsibilities of a Royal Trinity Hospice Shop Manager

• To be responsible for maximising sales and controlling costs to drive shops profitability.
• To be responsible for all the operations of the shop, including the effective management of donations and donors, including through contact with private donors.
• To provide excellent customer service and improve the customer experience, building rapport and repeat business and to encourage this within the shop team.
• To lead and manage the volunteers and supervise Assistant Shop Managers in accordance with the organisations policies and procedures.
• To have overall responsibility for security of the stock and premises.
• To represent Royal Trinity Hospice, uphold and embody the organisation’s values and key principles through their own actions and that of others (FREDIE).

Skills and experience required

• Retail experience either in the commercial or charity sectors
• Experience of dealing with the public face to face and over the telephone
• Knowledge of the charity retail sector
• Good literacy and numeracy skills
• Excellent communication and customer service skills
• Leadership and motivational skills

If these skills match yours and you would like to support a valued charity, this role could be the perfect fit!

Benefits of working at Royal Trinity Hospice

• Performance-related bonus for specified Royal Trinity Hospice retail staff
• A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
• A pension scheme is offered with employer contributions of up to 7.5%
• Occupational maternity, paternity, shared parental and adoption pay enhanced above the statutory minimum
• Cycle to work scheme and interest-free season ticket loans available
• Free eyesight tests for DSE users and a contribution towards the cost of glasses
• 25% store discount in Trinity shops
• Life assurance cover
• Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
• Regular ballots for donated free tickets and prizes
• Access to courses of free counselling on the phone or face to face

Download the full list of benefits of working for Royal Trinity Hospice

Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. 

We encourage and welcome applications from people of all backgrounds.

How to apply

If you have the skills and experience we’re looking for, please complete the online application below. 

Download the job description and person specification

Apply online

Find out more about working our shops

Read our "Day in the life of a Shop Manager" blog